Lead Sales Associate resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of the retail industry in Customer service , sales ,cashier, shipping and receiving products along with go backs and returns. I'm Committed to exceeding our goals, working closely with coworkers and closing sales targets quickly and efficiently. Expertise in training new employees and helping them understand store procedures, safety guidelines, store policies and how to do up sales. I'm outgoing, energetic and with 10 years of experience I know how to run a successful business in all areas of a store, and how to make sure the store is running smoothly and to the best possible way it can be. That our team is doing everything to make our guests experience be a friendly and memorable one that they will want to come back to.
Skills
Shipping ,Receiving. Stocking product, inventory control and audit count
Maintaining Store Appearance with Cleaning,Organizing and Proper Sanitizing Techniques
Cash Register Operation ,Training employees and knowledge of Point of Sales Systems
Visual Shelving Displays and Pricing Product Promotions
Team Oversight and Daily workflows along with achieving set Sales Goals
Customer Conflict Complaint Resolution and problem solving skills
Food Safety Standards and handling preparation,storage methods, equipment cleaning and sanitation procedures
Excellent work ethic, Professional Positive demeanor and Relationship building people skills
Empowers high-performing sales teams and knowledge of Upselling techniques
Drawer Management with Accurate Money Handling, safe and till count procedures per shift and keeping proper documentation
Store opening/closing procedures
Multi-tasking skill, Time management strength and Detail-oriented
TABC Liquor Law Compliance and ID verification
Staff Training,Coaching and Mentoring Employees
Accurate money handling and knowledge of Point of Sale Cash register systems along with Receipts, Refunds,Exchanges and Store Policies
Team Building, Effective Leadership, coaching and performance skills
Security Monitoring,Safety Processes and Procedures
Order Picking Processing,Packing,Scanning,Sorting and Labeling proper merchandise with Recordkeeping and Logging Paperwork
Merchandise flow
Education
Kempner High SchoolSugar Land, TXExpected in – –GED: - GPA:
Lone Star College Tomball, TX, Expected in – –:Starting Associate of Applied Science - GPA:
Certifications
TABC Certified
2021 National Food Safety Certified
Work History
Leslie's Pool Supplies - Lead Sales Associate Chula Vista, CA, 12/2018 - Current
Coordinated efficient restocking of sales floor with current merchandise and accurate signage/displays for current and monthly promotions.
Supported and applied security along with loss prevention training towards recognizing risks and set goals by maintaining accurate drawers and monitoring shopper behavior.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Organized showroom accessories and restocked shelves through first in first out rotation .
Approached browsing customers to initiate conversations to determine buying preferences.
Helped customers complete purchases by locating, scanning and pricing correct items. Applied correct discounts,promotional sales and store rewards program to promote loyalty and achieve customer satisfaction along with meeting sales goals.
Checked in vendor's product merchandise count for damage and quickly notified vendors to request replacements/or credits.
Inspected work areas for cleanliness, removing any obstacles to keep work areas organized and hazard-free for customers and employees.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers per TABC procedure.
Counted and recorded store safe and register at beginning and end of shift for accuracy.
Mentored and trained new team members on POS system, store operations and procedures with customer service strategies and set sales goals to achieve.
Monitored sales team performance and provided constructive feedback to employee while providing Store Manager assessments on the team members and suggested goals for them to work on and achieve.
Ross Dress For Less - Cashier Team Lead Training Assistant City, STATE, 04/2014 - 12/2016
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Resolved escalated customer disputes with special actions such as discounts.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Quickly and accurately counted drawers at start and end of each shift.
Displayed new stock and rotated existing products.
Built effective training and coaching strategies to optimize team performance.
Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Educated customers on promotions to enhance sales.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Trained team members in successful strategies to meet operational and sales targets.
Attained expert level of product knowledge, becoming the go-to person for information.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
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