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Lead Sales Associate Resume Example

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LEAD SALES ASSOCIATE
Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Skills
  • POS system expertise
  • Strategic sales
  • Sales promotions
  • Sales transaction processing
  • Accurate cash-handling
  • Mentoring and training
  • Inventory oversight
  • Sales initiatives
  • Merchandise displays
  • Customer care
  • Payment processing
  • Meeting and exceeding sales goals
  • Food safety and sanitation
  • Processing payments
  • Team member motivation
  • Opening and closing procedures
  • Staff training and motivation
  • Merchandising proficiency
  • Client relationship management
Experience
Lead Sales Associate
City, StateCompany Name/Aug 2019 to Oct 2019
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Checked store shelves and restocked products from inventory in back room.
  • Created eye-catching merchandise displays to entice customers into store.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Researched items at other locations to find products requested by shoppers.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Reset store displays for special events and seasonal merchandise changes.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Assistant Store Manager
City, StateCompany Name/Aug 2017 to Jul 2019
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assistant Store Manager
City, StateCompany Name/Aug 2015 to May 2017
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education and Training
Some College (No Degree): BusinessAmerican InterContinental UniversityCity, State
High School DiplomaMullins High SchoolJun 1999City, State
Some College (No Degree): Psychology Florence Darlington Technical CollegeCity, State
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Resume Overview

School Attended

  • American InterContinental University
  • Mullins High School
  • Florence Darlington Technical College

Job Titles Held:

  • Lead Sales Associate
  • Assistant Store Manager

Degrees

  • Some College (No Degree) : Business
    High School Diploma
    Some College (No Degree) : Psychology

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