lead sales associate resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Reliable warehouse professional with over five years of experience in both back-end and front-end retail. Accustomed to streamlining shipping and receiving processes to increase overall efficiency and meet short deadlines. Energetic, team-oriented individual equipped to work hard in fast-paced, constantly changing environments.

  • New Display Creation
  • Frame and Component Building
  • Product Tagging and Categorization
  • Data Entry and Database Skills
  • Placement Optimization
  • Organization and Prioritization
  • Pricing Inquiries and Validation
  • Productivity and Time Management
  • Meticulous Attention to Detail
  • Stockroom Maintenance
  • Merchandise Retrieval and Distribution
  • Payment Processing
  • Inventory Recordkeeping
  • Customer-Oriented Mindset
  • Processing Returns and Defective Items
  • Display Model Assembly
  • Pricing and Signage Updating
  • Design Implementation Coordination
  • Workflow Coordination
  • Customer Service
Work History
06/2021 to Current
Merchandiser Performance Food Group King Of Prussia, PA,
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Closely monitored coworkers, heavy equipment tasks and construction areas to minimize safety accidents and maximize productivity.
  • Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
  • Decreased project times by implementing use of shelf skates, pliers, mallets and measuring tape for shelf remodels, optimizing productivity and available equipment.
  • Contributed to team results in fast-paced retail construction environments.
  • Erected and dismantled scaffolding, braces, shoring walls and other temporary structures.
  • Read and understood plans and technical documentation for each job.
  • Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
  • Provided first class customer service to meet all deadlines with guaranteed satisfaction.
  • Monitored changing conditions while using shelf skates, maintaining safety and functionality.
  • Operated Gondola Train and Scorpion III equipment to move gondolas and promote job efficiency.
  • Contributed merchandising and shelf construction skills to enhance team productivity and maintain project schedules.
  • Consulted with customers to understand desires and help each owner meet individual property objectives.
  • Fully cooperated with management to deliver team-oriented atmosphere on large-scale projects.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Followed established job site safety regulations and maintained safe and clean work area.
06/2021 to Current
Warehouse General Laborer Coca-Cola Bottling Co. Consolidated Fayetteville, NC,
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Wrapped pallets in shrink wrap prior to loading.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Updated daily logs with regular shift activities and incident details.
03/2017 to 06/2021
Lead Sales Associate Leslie's Pool Supplies Cleburne, TX,
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Located needed merchandise in inventory using HHTsoftware and placed on skids for transport to shelves.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Set shelves and new product according to precise layout and planogram guidelines, paying careful attention to spacing and shelf height.
  • Used inventory software to determine which items to replenish from backroom overstock.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Used HHT software to record received, counted and stored stock items.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped customers complete purchases, locate items and join reward programs, achieving a satisfaction score above 90% on customer surveys.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Trained as cashier and provided back-up coverage while stocking, multitasking to provide customers with optimal support.
  • Recovered entire store during closing shift, working efficiently to ensure all products are pulled forward and all returns are correctly placed by the end of a four-hour deadline.
07/2016 to 06/2018
Busser Grand Beach Hotel Miami Beach, FL,
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Kept all dishes, utensils and glassware clean and rotated following safety standards by [Action].
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
06/2015 to 01/2016
Overnight Stocker Marsden Holding Llc Centerburg, OH,
  • Unloaded arriving product stock and moved to store display areas.
  • Used Gemini/Telxon handhelds to record received, counted and stored stock items and retrieve picks from backroom.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Organized warehouse and stockroom areas using rocket carts, L-carts and pallet jacks.
  • Simplified shipping and receiving processes for improved workflow, optimizing for efficiency to ensure all freight in an assigned aisle is worked by deadline to allow time for aisle zoning.
  • Greeted customers and directed to requested products.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Zoned products efficiently to ensure all items are pulled forward and correctly positioned within a one-hour timeframe before end of shift.
Limited Working
Expected in 05/2017 to to
Bachelor of Science: Computer Science
Abilene Christian University - Abilene, TX
  • Food Handler's License, Texas Restaurant Association
  • Certified Pallet Jack Operator, Southwest Beverages

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Resume Overview

School Attended

  • Abilene Christian University

Job Titles Held:

  • Merchandiser
  • Warehouse General Laborer
  • Lead Sales Associate
  • Busser
  • Overnight Stocker


  • Bachelor of Science

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