Lead Sales Associate Resume Example
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LEAD SALES ASSOCIATE
Summary
Dependable Lead Sales Associate bringing demonstrated success in delivering superior customer service over 10 years of experience. Dependable and ambitious with an aptitude for meeting and exceeding sales quotas.
Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures.
Skills
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Experience
09/2019 to 01/2020
Lead Sales AssociateMassage Envy － Minneapolis , MN
- Monitored performance of sales team and implemented improved methods where needed.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Implemented improved methods to assist with marketing campaigns performance.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Received shipments and signed off on packages, documenting all incoming items in [Software] system.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Created eye-catching merchandise displays to entice customers into store.
- Coached other employees in effective customer service and successful selling techniques.
- Performed promotional sales calls to increase client base.
- Achieved or surpassed company-defined sales quotas for [Number] consecutive months.
- Scanned and bagged items and operated cash register to check out store patrons.
- Checked store shelves and restocked products from inventory in back room.
- Marketed brand and products to drive revenue growth.
- Reported sales metrics and statistics to management and stakeholders.
- Trained and developed new team members and [Job title]s.
- Cross-trained on [Job title]'s responsibilities to handle additional duties during peak periods.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Recommended merchandise to customers based on needs and preferences.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used [Type] register system to ring up customer purchases, process payments and issue receipts.
- Stayed up to date on store promotions, payment policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Mixed and matched paints according to customer specifications.
02/2018 to 08/2019
HousekeeperThe Waters Senior Living － Oak Creek , WI
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Checked [Number] rooms per day to verify vacancies post-checkout.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Interacted pleasantly with clients and guests when performing daily duties.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
11/2018 to 03/2019
CashierAids Healthcare Foundation － Gardena , CA
- Welcomed customers, offering assistance to help find necessary store items.
- Processed [Number] transactions per day with exceptional accuracy.
- Resolved issues with cash registers, card scanners and printers.
- Monitored sales events, added new merchandise and rang up purchases.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Learned roles of other departments to provide coverage and keep store operational.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected items for damage and obtained replacements for customers.
Education and Training
05/1995
GEDCement High School － City, State
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Resume Strength
- Completeness
- Length
- Strong summary
Resume Overview
School Attended
- Cement High School
Job Titles Held:
- Lead Sales Associate
- Housekeeper
- Cashier
Degrees
- GED
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