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Lead Sales Associate Resume Example

Resume Score: 80%

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LEAD SALES ASSOCIATE
Professional Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Dollar General sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Proactive Lead Sales Associate with 2 years of experience in related roles. Highly skilled in customer service and sales. Acknowledged by management and coworkers for Type accomplishments.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Dependable Lead Sales Associate with extensive history of exceptional customer service and satisfaction demonstrated over 2 years of experience with progressive responsibility. Exceptionally reliable and driven sales personnel motivated to meet and exceed sales quotas. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress.

Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Friendly Sales Assistant specializing in sales. Customer service expert knowledgeable about Dollar General and home products, and offering 1-2 years of experience in field.

Enthusiastic yet eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks and duties and training in this position. Motivated to learn, grow and excel in the company.

Work History
Company Name - Lead Sales AssociateCity, State04/2020 - Current
  • Led team of 2-4 salespeople to exceed quarterly sales goals 80%.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Reported sales data to upper management as directed.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Used DG sales tactics to sell DG products to customers and trained employees on sales protocols.
  • Trained approximately 3 new sales associates in about 2 weeks.
  • Monitored sales team performance and provided constructive feedback.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built and cultivated long-term quality relationships with over 50 clients by addressing needs and providing superior customer service.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 90%.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Implemented new marketing initiatives to drive sales and improve overall performance.
Company Name - Phone SpecialistCity, State07/2019 - 12/2019
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Answered average of 100-200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Processed over 100 debit and credit card and electronic check payments per week with unknown and unknown.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Company Name - Shift ManagerCity, State08/2018 - 03/2019
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Tracked receipts, employee hours and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
Skills
  • Sales
  • Store Merchandising
  • Sales Goals
  • Client Needs Assessment
  • Cash Handling
  • Cleaning
  • Sales Pitching
  • Efficient Sales Transactions
  • Point of Sale Systems
  • Cash Register Operation
  • Product Knowledge
  • Visual Displays
  • Product Sales
  • Product Location
  • Meeting Sales Goals
  • Prospecting Clients
Education
05/1999
Western Heights High School
City, State
Diploma: Basics
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Resume Overview

School Attended

  • Western Heights High School

Job Titles Held:

  • Lead Sales Associate
  • Phone Specialist
  • Shift Manager

Degrees

  • Diploma : Basics

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