Lead Sales Associate resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Accurate cash-handling
  • Sales promotions
  • POS system expertise
  • Payment processing
  • Leadership
  • MS Office
08/2018 to Current Lead Sales Associate Qurate Retail Group | Mooresville, NC,
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Negotiated sales and pricing with new and existing clients.
  • Reported sales metrics and statistics to management and stakeholders.
  • Implemented improved promotional methods to assist with marketing campaigns.
  • Assisted with training, development and mentoring of sales employees.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Achieved sales targets regularly to enable sustained growth.
  • Managed cash register operations using POS system and processed sales and returns.
  • Communicated sales goals and key performance indicators to employees.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
  • Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
  • Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and [Task].
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
  • Asked open-ended questions to determine customer requirements and help identify correct products and services.
  • Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Entered and updated customer information in system using customer relationship management tools to keep information current.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Delegated tasks to maintain efficient workflow.
03/2014 to Current Hairstylist Dynfly | Royal Oak, MI,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Colored, cut and installed extensions according to referenced photo and desired outcome.
  • Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
  • Trained stylists and assistant on layered cuts, clipper cuts and basic color application.
  • Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
07/2004 to 06/2007 Resident Care Aide Dignity Health | Morro Bay, CA,
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Assisted residents with bathing, dressing, grooming, toileting and eating activities.
  • Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
  • Documented changes in patients' psychosocial and physical conditions and communicated to care team.
  • Assisted with support services and coordinated activities and resident programming.
  • Observed residents' overall health conditions and communicated changes to assisted living manager.
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
  • Delivered caring companionship to elderly and developmentally disabled patients.
  • Maintained behavior management checklist and recorded daily data.
  • Provided emergency first aid, CPR, basic life support and Heimlich maneuver procedures when needed.
  • Motivated clients to participate in new activities to broaden skills.
  • Prepared and maintained detailed records of residents' progress and services performed and reported condition changes to supervisor.
  • Administered and recorded medication distribution according to policy.
  • Referred residents to additional medical or community resources.
  • Managed grocery shopping and took clients to medical appointments.
Education and Training
Expected in 06/2004 High School Diploma | Great Mills High School, Great Mills, MD GPA:
Expected in | College of Southern Maryland, La Plata, MD GPA:
Expected in 02/2014 Cosmetology | Blades School of Hair Design, California, MD GPA:

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Resume Overview

School Attended

  • Great Mills High School
  • College of Southern Maryland
  • Blades School of Hair Design

Job Titles Held:

  • Lead Sales Associate
  • Hairstylist
  • Resident Care Aide


  • High School Diploma
  • Some College (No Degree)
  • Cosmetology

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