Lead Sales Associate resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Customer service and sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Energetic and with 10 years of experience in all areas of running a successful business.
Skills
Shipping and Receiving
Sales Goals
Cleaning
Cash Register Operation
Meeting Sales Goals
Store Merchandising
Cash Handling
Point of Sale Systems
Visual Displays
Work History
12/2018 to Current
Lead Sales AssociateHand & Stone – Malvern, PA,
Helped resolve client problems quickly with superior customer service.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Recommended accurate and effective solutions to customers after identifying problems.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics.
Communicated with customers to understand needs and recommend appropriate solutions.
Identified client needs, built relationships and overcame objections to drive sales.
Coached sales associates in products, sales incentives and selling techniques to increase customer satisfaction ratings.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Educated customers on promotions to enhance sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Organized showroom accessories and restocked shelves through first in first out rotation .
Approached browsing customers to initiate conversations to determine buying preferences.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Reviewed weekly sales circulars and monitored price changes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
04/2014 to 12/2016
Cashier Team Lead Training Assistant Ross Dress For Less – City, STATE,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Resolved escalated customer disputes with special actions such as discounts.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Quickly and accurately counted drawers at start and end of each shift.
Displayed new stock and rotated existing products.
Built effective training and coaching strategies to optimize team performance.
Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Educated customers on promotions to enhance sales.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Trained team members in successful strategies to meet operational and sales targets.
Attained expert level of product knowledge, becoming the go-to person for information.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
11/2007 to 05/2009
Sales Associate Cashier Stocker Rack Room Shoes – City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Tracked stock using company inventory management software.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained organized, presentable merchandise to drive continuous sales.
Educated customers on promotions to enhance sales.
Processed product returns and assisted customers with other selections.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Education
Expected in
GED: Kempner High School - Sugar Land, TX GPA:
Expected in
: Starting Associate of Applied Science Lone Star College - Tomball, TX, GPA:
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