Lead Sales Associate resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Process improvements
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Experience
Lead Sales Associate, 09/2017 to Current Massage Envy – Framingham, MA,
Implemented improved methods to assist with marketing campaigns performance.
Provided quality customer service while cultivating client satisfaction and loyalty.
Monitored performance of sales team and implemented improved methods where needed.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Scanned and bagged items and operated cash register to check out store patrons.
Checked store shelves and restocked products from inventory in back room.
Trained and developed new team members and Sales Associates.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Promoted product and service offerings in an effort to increase revenue.
Created eye-catching merchandise displays to entice customers into store.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Researched items at other locations to find products requested by shoppers.
Store Manager, 02/2014 to 02/2017 Anheuser-Busch Inbev – Wallkill, NY,
Coached and mentored associates to achieve 4 employee promotions.
Trained all new assistant managers and Sales associates on store security, monetary procedures and customer service expectations.
Reduced process lags while managing 12 employees to ensure optimal productivity.
Delivered excellent customer service by greeting and assisting each customer.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Resolved customer problems by investigating issues, answering questions and building rapport.
Built loyal customer base by delivering excellent service and stocking in-demand products, including household and food.
Addressed customer inquiries and resolved complaints.
Processed shipments and maintained stock shelf organization.
Oversaw inventory tracking, management and physical inventory counts.
Created attractive store displays to generate customer interest and boost sales.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Store Manager, 03/2009 to 02/2014 Anheuser-Busch Inbev – Wappingers Falls, NY,
Processed shipments and maintained stock shelf organization.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Assessed, optimized and elevated operations to target current and expected demands.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Updated store pricing, signage and merchandising based on current promotions.
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Strengthened work flow productivity by hiring, managing and developing top talent.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Prioritized sanitation, safety and health standards in work areas.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Contributed to merchandising ideas at team sales meetings.
Counted cash drawers and made bank deposits.
Supported [Job title] in managing daily store functions.
Oversaw inventory tracking, management and physical inventory counts.
Coordinated sales reports, reconciled accounts and made bank deposits.
Provided direction and instruction to associates on variety of tasks, including [Task] and [Task].
Analyzed marketing information and translated into strategic plans for establishment.
Created attractive store displays to generate customer interest and boost sales.
Resolved customer problems by investigating issues, answering questions and building rapport.
Greeted and assisted all customers daily in high-traffic retailer.
Delivered excellent customer service by greeting and assisting each customer.
Kept accounts current and funds deposited to keep on-site cash low.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Addressed customer inquiries and resolved complaints.
Coached and empowered employees by creating and sharing motivational vision plans.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education and Training
: , Expected in Edgewood High School - Edgewood, TX GPA:
GED: , Expected in Edgewood High School - Edgewood, TX GPA:
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