- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Dependable Lead Sales Associate bringing demonstrated success in delivering superior customer service over 5 years of experience. Dependable and ambitious with an aptitude for meeting and exceeding expectations.
- Sales transaction processing
- Strategic sales
- POS system expertise
- Sales promotions
- Accurate cash-handling
- Meeting and exceeding sales goals
- Inventory oversight
- Payment processing
- Mentoring and training
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- Client relationship management
- Customer care
- Tactful conflict resolution
- Customer service
- Sales initiatives
- Issue resolution
- Consultative sales techniques
- Strong lead development skills
- Cross-selling and upselling
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Lead Sales Associate, 03/2018 to Current
Palmer Donavin – Delphos, OH,
- Monitored performance of sales team and implemented improved methods where needed.
- Performed promotional sales calls to increase client base.
- Provided quality customer service while cultivating client satisfaction and loyalty.
- Created eye-catching merchandise displays to entice customers into store.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Trained and developed new team members and Sales Associates.
- Coached other employees in effective customer service and successful selling techniques.
- Scanned and bagged items and operated cash register to check out store patrons.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Participated in incentive programs and contests designed to support achievement of production goals.
Sales Associate, 03/2018 to 03/2019
Moscot – Plainview, NY,
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Negotiated and closed deals with minimal oversight.
- Offered product and service consultations and employed upselling techniques.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended optimal merchandise based on customer needs and desires.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Shift Manager, 01/2010 to 01/2015
Pepco Energy Services – Nashville, TN,
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Mentored and supported new employees to maximize team performance.
- Trained and supervised staff members.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
High School Diploma: , Expected in 05/2016
Hickory High Scool - Chesapeake, VA,
GPA:
Bachelor of Science: Health Sciences, Expected in
Virginia Commonwealth University - Richmond, VA,
GPA:
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