Dependable Lead Sales Associate bringing demonstrated success in delivering superior customer service over 5 years of experience. Dependable and ambitious with an aptitude for meeting and exceeding expectations.
Skills
Sales transaction processing
Strategic sales
POS system expertise
Sales promotions
Accurate cash-handling
Meeting and exceeding sales goals
Inventory oversight
Payment processing
Mentoring and training
Client relationship management
Customer care
Tactful conflict resolution
Customer service
Sales initiatives
Issue resolution
Consultative sales techniques
Strong lead development skills
Cross-selling and upselling
Experience
Lead Sales Associate, 03/2018 to Current Palmer Donavin – Delphos, OH,
Monitored performance of sales team and implemented improved methods where needed.
Performed promotional sales calls to increase client base.
Provided quality customer service while cultivating client satisfaction and loyalty.
Created eye-catching merchandise displays to entice customers into store.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Trained and developed new team members and Sales Associates.
Coached other employees in effective customer service and successful selling techniques.
Scanned and bagged items and operated cash register to check out store patrons.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Participated in incentive programs and contests designed to support achievement of production goals.
Sales Associate, 03/2018 to 03/2019 Moscot – Plainview, NY,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sold various products by explaining unique features and educating customers on proper application.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Negotiated and closed deals with minimal oversight.
Offered product and service consultations and employed upselling techniques.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Educated customers on product and service offerings.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stayed up to date on store promotions, payment policies and security practices.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Shift Manager, 01/2010 to 01/2015 Pepco Energy Services – Nashville, TN,
Oversaw schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
Helped employees operate productively and stay on task to meet business and customer needs.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Mentored and supported new employees to maximize team performance.
Trained and supervised staff members.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Established ambitious goals for employees to promote achievement and surpass business targets.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education and Training
High School Diploma: , Expected in 05/2016 Hickory High Scool - Chesapeake, VA, GPA:
Bachelor of Science: Health Sciences, Expected in Virginia Commonwealth University - Richmond, VA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
