Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Dependable Lead Sales Associate bringing demonstrated success in delivering superior customer service over 5 years of experience. Dependable and ambitious with an aptitude for meeting and exceeding expectations.

  • Sales transaction processing
  • Strategic sales
  • POS system expertise
  • Sales promotions
  • Accurate cash-handling
  • Meeting and exceeding sales goals
  • Inventory oversight
  • Payment processing
  • Mentoring and training
  • Client relationship management
  • Customer care
  • Tactful conflict resolution
  • Customer service
  • Sales initiatives
  • Issue resolution
  • Consultative sales techniques
  • Strong lead development skills
  • Cross-selling and upselling
Lead Sales Associate, 03/2018 to Current
Palmer DonavinDelphos, OH,
  • Monitored performance of sales team and implemented improved methods where needed.
  • Performed promotional sales calls to increase client base.
  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Created eye-catching merchandise displays to entice customers into store.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Trained and developed new team members and Sales Associates.
  • Coached other employees in effective customer service and successful selling techniques.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Participated in incentive programs and contests designed to support achievement of production goals.
Sales Associate, 03/2018 to 03/2019
MoscotPlainview, NY,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Shift Manager, 01/2010 to 01/2015
Pepco Energy ServicesNashville, TN,
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Mentored and supported new employees to maximize team performance.
  • Trained and supervised staff members.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education and Training
High School Diploma: , Expected in 05/2016
Hickory High Scool - Chesapeake, VA,
Bachelor of Science: Health Sciences, Expected in
Virginia Commonwealth University - Richmond, VA,

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School Attended

  • Hickory High Scool
  • Virginia Commonwealth University

Job Titles Held:

  • Lead Sales Associate
  • Sales Associate
  • Shift Manager


  • High School Diploma
  • Bachelor of Science

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