I work well with others or alone. I am dependent and multitask well. I am use to working with multiple screens and answering numerous calls while answering units over the radio. As a 911 dispatcher I assisted many individuals with a variety of emergencies while remaining calm and professional at all times. Learning new things is something I love to do and I pick up on new things quickly. I have always been a people person and work well with others.
Energetic Lead Sales Associate promotes excellent customer service skills through dynamic engagement, issue resolution and promotional talents. Trustworthy professional with successful background in cross-selling and upselling.
Proactive sales professional Lead Sales Associate opportunity to apply sales experience, merchandising and customer service abilities. History earning recommendations for sales and customer satisfaction. Quick learner with great multitasking abilities.
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Upbeat, customer-focused Sales Associate with [Number] years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Responsible and friendly 911 Dispatcher/Lead sales associate makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
- Sales transaction processing
- POS system expertise
- Sales promotions
- Brand development and marketing
- Accurate cash-handling
- Strategic sales
- Merchandise displays
- Mentoring and training
- Tactful conflict resolution
- Meeting and exceeding sales goals
- Payment processing
- Client relationship management
- Customer care
- Flexible
- Reliable and trustworthy
- Organization
- Writing reports
- Instructing customers
- Safety awareness
- AutoCAD
- Customer Support
- Inbound and Outbound Calling
- Employee management
- Customer Service
- Safety regulations
- Verbal Communication
- Credit card payment processing
- Retail sales customer service
- Customer relations
- Call Center Operations
- Adaptive team player
- Courteous demeanor
- Problem-solving abilities
- High-energy attitude
Beloit, WI, 11/2020 - Current
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Created eye-catching merchandise displays to entice customers into store.
- Implemented improved promotional methods to assist with marketing campaigns.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Checked store shelves and restocked products from inventory in back room.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Scanned and bagged items and operated cash register to check out store patrons.
- Processed payments and returned accurately receipts, cash, coin and cards to customers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Stayed up to date on store promotions, payment policies and security practices.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Used [Type] register system to ring up customer purchases, process payments and issue receipts.
City, STATE, 01/2021 - 06/2021
- Responded to emergency calls routed by automatic distribution system.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Used radio, telephone and computer system to update first responders with new information.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Assisted departments with special requests such as BOLOs.
- Managed multiple cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
City, STATE, 10/2013 - 05/2017
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Assisted departments with special requests such as BOLOs.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Answered multiple calls per shift to assist with customer questions and concerns.
- Delivered service to customer locations on time.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Leveraged multiple monitor screens to input and compile data gathered from various sources.
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Resume Overview
School Attended
- Elmore County High School
Job Titles Held:
- Lead Sales Associate
- 911 Dispatcher
- 911 Emergency Dispatcher
Degrees
- High School Diploma
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