Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Courteous Customer Service Representative that is constantly developing innovative ways to exceed customer expectations. Establishes success by listening to customer needs, following company policies, and working to find a resolution that benefits the company and the customer. Uses every customer interaction as an opportunity to improve professionally.
Skills
I am a very good communicator , whether it’s with co workers or customers. I’m a very hard worker and also a quick learner. Everybody I’ve ever worked with has loved my positive spirit, and my good people skills. I can problem solve on my own, but also know when it’s time to ask for help. I have developed customer service skills along with great time management.
Supervisory expertise
Passion for continuous learning
Staff education and training
Daily workflow improvement
Technical Support
Work History
Lead Sales Associate, 03/2021 - Current Qurate Retail Group – Oak Brook, IL,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Monitored dining room and guest flow to maximize table usage and minimize wait.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Monitored seating area and checked restrooms regularly to keep spotless.
Assisted managers with quickly resolving service- and food-related issues.
Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
Conducted dining room and server checks to assess readiness for expected customer loads.
Kept track of event finances, initial deposits, due payments and final balances.
Reported sales data to upper management for review.
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