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Lead Sales Associate Resume Example

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Vanessa
Torres
Professional Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Courteous Customer Service Representative that is constantly developing innovative ways to exceed customer expectations. Establishes success by listening to customer needs, following company policies, and working to find a resolution that benefits the company and the customer. Uses every customer interaction as an opportunity to improve professionally.

Skills
  • I am a very good communicator , whether it's with co workers or customers. I'm a very hard worker and also a quick learner. Everybody I've ever worked with has loved my positive spirit, and my good people skills. I can problem solve on my own, but also know when it's time to ask for help. I have developed customer service skills along with great time management.
  • Supervisory expertise
  • Passion for continuous learning
  • Staff education and training
  • Daily workflow improvement
  • Technical Support
Education
Hiram W. Johnson High SchoolCity, StateHigh School Diploma
Work History
Company Name - Lead Sales Associate
City, State03/2021 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored dining room and guest flow to maximize table usage and minimize wait.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Reported sales data to upper management for review.
Company Name - COOK ASSISTANT /Cashier Supervisor
City, State01/2020 - Current
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
  • Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
  • Helped clients transport large or bulky items into vehicles.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Used POS system to enter orders, process payments and issue receipts.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Placed orders to restock items before supplies ran out.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Company Name - Team Coordinator
City, State07/2019 - 11/2020
  • Frontline.
  • Count drawers.
  • Backline.
  • Maintenance the workplace.
  • Greet customers/ take orders.
  • Addressed customer service overflow to reduce complaints.
  • Trained, motivated and guided on-boarding members.
  • Used advanced features of Microsoft Office to complete necessary reports for senior management review.
  • Created staff schedules, approved requested time off, and updated reports.
  • Trained technicians on all processing equipment.
  • Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
  • Led team meetings each shift to discuss scheduling, production and maintenance needs.
  • Built strong relationships with customers through positive attitude and attentive response.
Company Name - Receptionist
City, State11/2018 - 06/2020
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided clerical support to company employees by copying, faxing and filing documents.
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Resume Overview

School Attended

  • Hiram W. Johnson High School

Job Titles Held:

  • Lead Sales Associate
  • COOK ASSISTANT /Cashier Supervisor
  • Team Coordinator
  • Receptionist

Degrees

  • High School Diploma

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