Lead Sales Associate resume example

• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Maintained inventory of repair supplies and ordered parts as needed.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Liaised with internal departments to optimize productivity and efficiency.
• Maintained schedule of appointments with eye for both quality and speed of service.
• Calculated materials and time needed for each job.
• Demonstrated knowledge of local building codes and requirements on each project.
• Laid out materials and system components to prepare for installation.

• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Researched potential clients and markets to prepare for appointments.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Set up appointments with potential and current customers to promote new products and services.

• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.

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• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Routed incoming mail and messages to relevant personnel without delay.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Received and routed business correspondence to correct departments and staff members.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Corresponded with clients through email, telephone or postal mail.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
• Collected, sorted, distributed and sent mail and packages.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.