Lead Sale Associate Resume Example
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LEAD SALE ASSOCIATE
Professional Summary
Personable Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Flexible Sales Associate driven by ambition, integrity and positive feedback. Excellent history of customer satisfaction and sales goal achievements. Aiming to bring value to your existing team by leveraging knowledge of creative sales strategy and leadership skills.
Skills
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Work History
Lead Sale Associate, 08/2018 to 08/2020
La-Z-Boy, Inc. – Overland Park , KS
La-Z-Boy, Inc. – Overland Park , KS
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained approximately 15 new sales associates in two years.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Monitored sales team performance and provided constructive feedback.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Promoted brand awareness and utilized networking to increase brand development.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Opened new merchandise and stocked sales floor racks and shelves.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Sales Associate, 05/2018 to 08/2018
Spin – Durham , NC
Spin – Durham , NC
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Shift Lead, 10/2017 to 05/2018
La-Z-Boy, Inc. – Owings Mills , MD
La-Z-Boy, Inc. – Owings Mills , MD
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained and mentored new employees to maximize team performance.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Sales Associate, 03/2012 to 10/2017
Walmart – City , STATE
Walmart – City , STATE
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Education
GEDRichland - City
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Resume Strength
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- Strong summary
Resume Overview
School Attended
- Richland
Job Titles Held:
- Lead Sale Associate
- Sales Associate
- Shift Lead
Degrees
- GED
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