LiveCareer-Resume

lead personal shopper resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Skills
  • Verbal and Written Communication
  • Purchase Recommendations
  • Decision Making
  • Documentation and Reporting
  • Attention to Detail
  • Sensitive Material Handling
  • Timeline Planning and Management
  • Records Management Systems
  • Back Office Operations
  • Check Processing
  • Cash Deposit Preparation
  • Report Analysis
  • Mail Management
  • Inventory Systems
  • Data Entry Documentation
  • Schedule Management
  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Multi-Line Telephone Systems
  • Document and File Management
  • Office Equipment Operation
  • Strong Organizational Skills
  • Professional and Courteous
  • Task Prioritization
  • Liquor, Wine and Food Service
  • Table Bussing
  • Menu Memorization
  • Check Payment Processing
  • Table Setting Arrangements
  • Point of Sale (POS) System Operations
  • Effective Customer Upselling
  • High-Volume Dining
  • Menu Recommendations
  • Staff Training
  • Specials Promotion and Upselling
  • Workflow Coordination
  • Conflict and Complaint Resolution
  • Dining Room Cleaning and Upkeep
  • Age Verification
  • Customer Service and Rapport
  • Cool Under Pressure
  • Warm and Friendly
  • Team Player
  • Service-Oriented
  • Compiling Data
Education and Training
MCC/Jordan College Muskegon/Fremont, Expected in 06/1984 Associate of Applied Science : Business - GPA :
Experience
Harris Teeter, Llc - Lead Personal Shopper
Morehead City, NC, 03/2017 - Current
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Assisted teammates with daily tasks during peak periods.
  • Suggested comparable products to replace out-of-stock items.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
Road & Rail Services - Administrative Assistant
Princeton, IN, 03/1999 - 09/2021
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
Rasmussen College - Front of the House Manager/Server
Fort Myers, FL, 04/2010 - 07/2015
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Interviewed, hired and trained new employees.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.
Jordan College - Financial Aid Advisor
City, STATE, 08/1981 - 08/1991
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Met with applicants to obtain information for loan applications and answer questions about processes.

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Resume Overview

School Attended

  • MCC/Jordan College

Job Titles Held:

  • Lead Personal Shopper
  • Administrative Assistant
  • Front of the House Manager/Server
  • Financial Aid Advisor

Degrees

  • Associate of Applied Science

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