Hands on,hard working automotive diagnostician, technician, and parts expert looking to transition into dealership service advising. With 5+ Years of experience as a mechanic, automotive / diesel teaching assistant and parts sales manager. Automotive Expert with extensive knowledge of the Vehicle repair and auto parts industries. Energetic, outgoing and driven to reach company goals.
Core Qualifications
Seasoned in conflict resolution
Active listening skills
Top sales performer
Sharp problem solver
Courteous demeanor
Energetic work attitude
Customer service expert
Adaptive team player
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified customer information.
Experience
Lead Mechanic/ Parts Sales Manager, 02/2016 to 02/2017 Kubota Tractor Corporation – Ks 66021, KS,
Identify the make, model and serial numbers of incoming machines.
Interpret mechanic requested parts/work orders, Facilitated with the customer to negotiate fees and coordinate the repairs while sustaining the customer loyalty relationship.
Distribution and classification of delivered parts, regulate and catalogue documented repairs and work orders.
Administrative management of the store; inventory, warranty data entry, warranty claim submissions, customer parts orders, and open/close procedures.
Highest Customer Relations rate of the staff.
Promoted to Parts Sales Manager in the first 6 weeks of employment.
Personal sales generated ~85% of shops gross sales.
Diesel Technology Teaching Assistant, 01/2011 to 01/2016 Palomar College – City, STATE,
Maintain and perform preventative maintenance of Diesel tractor-trailers, heavy-duty diesel engines on test stands, operate a forklift, and operate an overhead crane (7 ½ ton).
Plan, and set up lab exercises.
Instruct and demonstrate the proper use and application of automotive tools, and guide them in the troubleshooting of basic mechanical/ fuel/ electrical issues.
With a background in both Diesel and computer hardware and software, I engineered and materialized full semester classes that follow NATEF certifications.
Designed, Implemented and Critiqued original assignments, tests and general curriculum supplements for Introductory Diesel - Heavy Duty Engine Rebuild courses.
Train and guide students in the use of technical resources including training simulators and Blackboard Learn online portal.
Lead Teaching assistant, and instrumental during the reconstruction of the program under the current director.
Engineered and implemented unique teaching supplements responsible for the success rate of Palomar Diesel.
Parts Sales Manager, 01/2015 to Autozone – City, STATE,
Classifying, and sourcing the required parts to complete the repair, and upselling fundamental accessories.
Pinpointing core issues in the vehicle, applying automotive knowledge and deducing the proper replacement procedure.
Employing computer-based catalogs, correspond with repair technician or customer to find the best compromise between an OEM part and the best price.
Cultivating a relationship with customers that included educating and demonstrating both products and process related to their vehicle.
Going above and beyond to perform small installations and hands on guidance to assure the best exchange available.
Advanced to increasingly responsible position during probationary employment period.
Promoted to Parts Sales Manager within 90 days.
Most requested associate by dealership and repair shop clients.
Requested to be the on site training manager for new hires by GM.
Live Sound/ Studio Technician, and booking, 01/2005 to 01/2008 DML Studios – , ,
Scheduling rehearsal spaces, setting up microphones for drum tracking, guitars, vocals, keyboards and any other live instruments to be recorded.
Implementation of a 48 channel mixing board, recording through sources ranging from 2 inch analog tape to a digital pro-tools rig.
Editing and mixed the recorded audio material, including punch in's/ punch-outs.
Coordination of the mutual critique of in-progress works, to the customers and management.
Collaborating with the customer over the provided material, executing final edits and completing the record.
During the editing stage, I perfected the art of stereo-mastering, all recorded tracks, and aided the bands in the bureaucratic process of finding the best company to produce, fund and release their albums and tracks.
Education
Automotive Technology- Excelled in Hydraulic Brake Systems, Suspensions and Alignments , Electrical (12v), and mastered Mitchell On Demand Software.
*Diesel Technology- Thrived in the larger scale area of Heavy Duty Air Brakes, Heavy Duty Electrical (12v/24v) and Heavy Duty Transitions. During the Diesel coursework the director and head professor offered me employment as the DT teaching assistant.
Microskills 1999-2000
Microsoft Certified Training Center located in Mirimar California.
*Completed the WIZARD Program- Comptia A+ (PC hardware technician), Comptia N+ (network technician), 5x Microsoft professional. Following the successful completion of the previous 5 certifications I received my MCSE. MCDBA (Microsoft Certified Data Base Administrator) Certificate.: , Expected in 2010 Palomar College - , GPA:
Professional Affiliations
Skills
A+, Administrative, art, audio, Automotive, basic, catalogs, computer hardware, clients, Customer Relations, data entry, Editing, forklift, inventory, director, mechanical, mechanic, Microsoft Certified Data Base Administrator, MCDBA, Microsoft Certified, MCSE, exchange, 2000, works, network, PC hardware, pro-tools, progress, recording, repairs, sales, Sales Manager, Scheduling, Teaching, technician, troubleshooting, unique
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School Attended
Palomar College
Job Titles Held:
Lead Mechanic/ Parts Sales Manager
Diesel Technology Teaching Assistant
Parts Sales Manager
Live Sound/ Studio Technician, and booking
Degrees
Automotive Technology- Excelled in Hydraulic Brake Systems, Suspensions and Alignments , Electrical (12v), and mastered Mitchell On Demand Software.
*Diesel Technology- Thrived in the larger scale area of Heavy Duty Air Brakes, Heavy Duty Electrical (12v/24v) and Heavy Duty Transitions. During the Diesel coursework the director and head professor offered me employment as the DT teaching assistant.
Microskills 1999-2000
Microsoft Certified Training Center located in Mirimar California.
*Completed the WIZARD Program- Comptia A+ (PC hardware technician), Comptia N+ (network technician), 5x Microsoft professional. Following the successful completion of the previous 5 certifications I received my MCSE. MCDBA (Microsoft Certified Data Base Administrator) Certificate.
