Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication and organizational skills as a Platform Support Specialist.
Highlights
Superior communication skills
  • Exceptional telephone etiquette
  • Patient and diligent
  • Superior organization skills
  • Skilled multi-tasker
  • High customer service standards
  • Service solutions expert
  • Customer Relationship Management software (CRM)
  • Meticulous attention to detail
Education
Western Connecticut State University , Expected in Summer 2017 BBA : Accounting - GPA : Coursework in Business Administration and Management
Housatonic Community College , Expected in May 2014 : Accounting - GPA :
Kolbe Cathedral High School , Expected in December 2008 : Finance - GPA :
Accomplishments
    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
    • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
    • Managed a successful sales team of 7 members who consistently exceeded sales goals by an average of 15% each month.
Experience
Cognizant Technology Solutions - Lead Google Sales Manager
Boulder, CO, 10/2016 - Current
  • Promoted to position after only five (5) months of service.
  • Manage a statewide territory of seven (7) sales managers.
  • Create training modules and lead weekly conference calls to inform reporting managers of updates in our ever changing market.
Premium Retail Services - Google Sales Manager
City, STATE, 05/2016 - 10/2016
  • Trained employees and informed customers about products in order to facilitate sales.
  • Demonstrated product/service features to provide complete solutions for customers.
  • Created presentation content to illustrate the benefits of Google products and services.
  • Contributed to fifty percent (50%) sales uplift over the previous year.
Cablevision, Inc - Customer Service Representative
City, STATE, 10/2015 - 05/2016
  • Troubleshoot complex connectivity issues with customers over the phone.
  • Answer any and all billing concerns in order to retain customers.
Premium Retail Services - Samsung Product Sales Specialist
City, STATE, 04/2013 - 05/2015
  • Trained employees and informed customers about products in order to facilitate sales.
  • Demonstrated product/service features to provide complete solutions for customers.
  • Contributed to market share increase to eighty percent (80%) in Home Theater sales 
Skills
Experience as leader in office and sales environments. 
Adeptness in assessing problems and executing solutions.
Ability to prioritize projects and multitask effectively.
Proven capability to foster business relationships and build rapport.
Exceptional interpersonal skills including oral and written communication prowess.

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Resume Overview

School Attended

  • Western Connecticut State University
  • Housatonic Community College
  • Kolbe Cathedral High School

Job Titles Held:

  • Lead Google Sales Manager
  • Google Sales Manager
  • Customer Service Representative
  • Samsung Product Sales Specialist

Degrees

  • BBA

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