Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication and organizational skills as a Platform Support Specialist.
Superior communication skills
Exceptional telephone etiquette
Patient and diligent
Superior organization skills
High customer service standards
Service solutions expert
Customer Relationship Management software (CRM)
Meticulous attention to detail
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Managed a successful sales team of 7 members who consistently exceeded sales goals by an average of 15% each month.
11/2016 to Current
Lead Google Sales ManagerPremium Retail Services － Chesterfield, MO
Promoted to position after only five (5) months of service.
Manage a statewide territory of seven (7) sales managers.
Create training modules and lead weekly conference calls to inform reporting managers of updates in our ever changing market.
06/2016 to 11/2016
Google Sales ManagerPremium Retail Services － Chesterfield, MO
Trained employees and informed customers about products in order to facilitate sales.
Demonstrated product/service features to provide complete solutions for customers.
Created presentation content to illustrate the benefits of Google products and services.
Contributed to fifty percent (50%) sales uplift over the previous year.
10/2015 to 05/2016
Customer Service RepresentativeCablevision, Inc － Shelton, CT
Troubleshoot complex connectivity issues with customers over the phone.
Answer any and all billing concerns in order to retain customers.