Motivated business professional bringing 3+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Skills
Program Optimization
Account Management
Customer Relations
Sales Expertise
Customer Service and Assistance
Professional Development
Customer Relationship Management
Productivity Standards
Quote Activities
Customer Communication
Task Delegation
Opportunity Identification
Work History
06/2020 to Current
Daycare Owner/OperatorBarracuda Networks – , ,
Maintained accurate accounting of tuition and operating reports.
Maintained high-quality child care standards based on developmentally appropriate practices.
Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Stayed current on guidelines to maintain compliant program operations.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Attended professional meetings and conferences to maintain and improve professional competence.
Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Modernized instructional plans and educational approaches to enhance student learning.
Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Observed and assessed classroom activities to verify conformity with quality standards.
Self-motivated, with a strong sense of personal responsibility.
12/2018 to 06/2020
Lead Development RepresentativeThe Travelers Companies – , ,
Leveraged proven sales methods to increase revenue by 60% and surpass sales objectives by 130%
Maximized business potential by providing excellent customer service and ensuring 98% client retention
Consulted with potential customers to establish new business partnerships through exploratory and informative meetings focused on the value and benefits of device solutions
Directed customer leads to theconnections department for further assistance
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Brought in new customers and retained base through proactive management of individual needs and development of robust wireless solutions
Grew business sales by 87% in 6 months through effective cross-selling, exceptional customer service and cold calling
Acquired 113 new customers, generating 67% of team revenue
Exceeded established sales goals and increased client retention by 98%
Worked to develop a network by identifying and pursuing new leads, attending industry events and building rapport with clients
Implemented marketing and sales campaigns to effectively brand wireless solutions
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Developed business pipeline using cold and warm techniques.
08/2017 to 12/2018
Small Business Acquisition ManagerDex Media – , ,
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
Used consultative sales approach to understand customer needs and recommend relevant offerings
Increased account base by 200 to 556 over 4 months, leveraging networking and referrals
Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases
Completed orders through the sales system and organized product deliveries to meet customer timetables
Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Managed revenue models, process flows, operations support, and customer engagement strategies
Improved sales by managing the sales lifecycle from lead generation through contract negotiations and closings
Referred customers to various services by evaluating needs and providing recommendations
Provided pricing information to customers regarding specific products
Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels
06/2015 to 08/2017
Marketing ConsultantAT&T – , ,
Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters
Implemented marketing strategies which resulted in 60% growth of customer base
Planned and executed events and marketing programs, producing 2 times the goal of qualified leads
Considered business demands and customer preferences when developing pricing structures and marketing plans
Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
Developed and implemented favorable pricing structures balancing firm objectives against customer targets
Directed marketing projects at all stages, including conceptual planning, schedule management, and final implementation
Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
05/2011 to 02/2015
Leveraged Service RepCompany Name – , ,
Provided ongoing guest service, including consulting advice
Suggested new procedures to persuade canceling customers to stay with the company, resulting in 38% decrease in cancellations
Investigated and resolved accounting, service and delivery concerns
Entered orders into the computer database system
Responded to customer requests for products, services, and company information
Consulted with outside parties to resolve discrepancies and create effective solutions
Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Increased overall sales by 123% through streamlining sales procedures and maintaining long-term relationships with clients
Exceeded productivity targets and sales goals by 119% over 4 months
Memorized scripts to achieve easy conversational flow in interactions with potential customers
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Developed highly empathetic client relationships and earned areputation for exceeding service standard goals
Implemented and developed customer service training processes
Education
Expected in 2021
Associate of Business Administration: Business Administration DeVry University - Downers Grove, IL GPA:
Continuing education in Business Administration
Expected in 2004
High School Diploma: Southeast High School - Kansas City, MO GPA:
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