Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated business professional bringing 3+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

  • Program Optimization
  • Account Management
  • Customer Relations
  • Sales Expertise
  • Customer Service and Assistance
  • Professional Development
  • Customer Relationship Management
  • Productivity Standards
  • Quote Activities
  • Customer Communication
  • Task Delegation
  • Opportunity Identification
Work History
06/2020 to Current
Daycare Owner/Operator Barracuda Networks , ,
  • Maintained accurate accounting of tuition and operating reports.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Stayed current on guidelines to maintain compliant program operations.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Observed and assessed classroom activities to verify conformity with quality standards.
  • Self-motivated, with a strong sense of personal responsibility.
12/2018 to 06/2020
Lead Development Representative The Travelers Companies , ,
  • Leveraged proven sales methods to increase revenue by 60% and surpass sales objectives by 130%
  • Maximized business potential by providing excellent customer service and ensuring 98% client retention
  • Consulted with potential customers to establish new business partnerships through exploratory and informative meetings focused on the value and benefits of device solutions
  • Directed customer leads to theconnections department for further assistance
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Brought in new customers and retained base through proactive management of individual needs and development of robust wireless solutions
  • Grew business sales by 87% in 6 months through effective cross-selling, exceptional customer service and cold calling
  • Acquired 113 new customers, generating 67% of team revenue
  • Exceeded established sales goals and increased client retention by 98%
  • Worked to develop a network by identifying and pursuing new leads, attending industry events and building rapport with clients
  • Implemented marketing and sales campaigns to effectively brand wireless solutions
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Developed business pipeline using cold and warm techniques.
08/2017 to 12/2018
Small Business Acquisition Manager Dex Media , ,
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Increased account base by 200 to 556 over 4 months, leveraging networking and referrals
  • Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases
  • Completed orders through the sales system and organized product deliveries to meet customer timetables
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Managed revenue models, process flows, operations support, and customer engagement strategies
  • Improved sales by managing the sales lifecycle from lead generation through contract negotiations and closings
  • Referred customers to various services by evaluating needs and providing recommendations
  • Provided pricing information to customers regarding specific products
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels
06/2015 to 08/2017
Marketing Consultant AT&T , ,
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters
  • Implemented marketing strategies which resulted in 60% growth of customer base
  • Planned and executed events and marketing programs, producing 2 times the goal of qualified leads
  • Considered business demands and customer preferences when developing pricing structures and marketing plans
  • Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets
  • Directed marketing projects at all stages, including conceptual planning, schedule management, and final implementation
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
05/2011 to 02/2015
Leveraged Service Rep Company Name , ,
  • Provided ongoing guest service, including consulting advice
  • Suggested new procedures to persuade canceling customers to stay with the company, resulting in 38% decrease in cancellations
  • Investigated and resolved accounting, service and delivery concerns
  • Entered orders into the computer database system
  • Responded to customer requests for products, services, and company information
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Increased overall sales by 123% through streamlining sales procedures and maintaining long-term relationships with clients
  • Exceeded productivity targets and sales goals by 119% over 4 months
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Developed highly empathetic client relationships and earned areputation for exceeding service standard goals
  • Implemented and developed customer service training processes
Expected in 2021
Associate of Business Administration: Business Administration
DeVry University - Downers Grove, IL
  • Continuing education in Business Administration
Expected in 2004
High School Diploma:
Southeast High School - Kansas City, MO

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Resume Overview

School Attended

  • DeVry University
  • Southeast High School

Job Titles Held:

  • Daycare Owner/Operator
  • Lead Development Representative
  • Small Business Acquisition Manager
  • Marketing Consultant
  • Leveraged Service Rep


  • Associate of Business Administration
  • High School Diploma

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