Lead Development Representative Resume Example Sprint Corp.

LEAD DEVELOPMENT REPRESENTATIVE

Professional Summary

Results-oriented sales consultant with over 8 years of experience producing outstanding results and strong revenue growth for busy small businesses. Successful in closing sales quickly and securing repeat business. Motivated and respected professional with excellent communication and negotiation skills. Committed to working with a sense of urgency to meet and exceed territory sales goals. Adaptable and flexible to accommodate growing customer needs and requests.

Skills

Account servicing
Network development
Strategic planning
Scheduling understanding
Retention strategies
Sales
Acquiring clients
Product promotions
Account development
Revenue generation
Outbound telephone marketing
Relationship building and management
Operations
Cold calling skills
Researched sales leads
Oral and written communication
Converting leads
Database management
Self-motivated
Order management
Scripting expertise
Local contracts
Account management
Tactical planning
Account servicing skills
Customer rapport

Territory management
Goals and performance
Sales expertise
Client development
CRM systems
Sales pipeline development
Networking skills
National accounts
Systems and software programs
Team leadership
B2B sales
Product and service sales
Sales forecasting
Territory expansion
Portfolio management
Persuasive techniques
Sales analysis
Lead prospecting
Customer relations
Market research
Service agreements
Salesforce expertise
Administrative support
Customer service
CRM and Salesforce proficiency

Work History

Lead Development Representative12/2018 to Current
Sprint Corp. – Overland Park, KS

Leveraged proven sales methods to increase revenue by 60% and surpass sales objectives by 130%
Maximized business potential by providing excellent customer service and ensuring 98% client retention
Consulted with potential customers to establish new business partnerships through exploratory and informative meetings focused on the value and benefits of device solutions
Directed customer leads to theconnections department for further assistance
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Brought in new customers and retained base through proactive management of individual needs and development of robust wireless solutions
Grew business sales by 87% in 6 months through effective cross-selling, exceptional customer service and cold calling
Acquired 113 new customers, generating 67% of team revenue
Exceeded established sales goals and increased client retention by 98%
Worked to develop a network by identifying and pursuing new leads, attending industry events and building rapport with clients
Implemented marketing and sales campaigns to effectively brand wireless solutions

Small Business Acquisition Manager08/2017 to 12/2018
Sprint Corp. – Overland Park, Kansas

Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
Used consultative sales approach to understand customer needs and recommend relevant offerings
Increased account base by 200 to 556 over 4 months, leveraging networking and referrals
Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases
Completed orders through the sales system and organized product deliveries to meet customer timetables
Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Managed revenue models, process flows, operations support, and customer engagement strategies
Improved sales by managing the sales lifecycle from lead generation through contract negotiations and closings
Referred customers to various services by evaluating needs and providing recommendations
Provided pricing information to customers regarding specific products
Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels

Marketing Consultant06/2015 to 08/2017
Dex Media – Kansas City, Missouri

Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters
Implemented marketing strategies which resulted in 60% growth of customer base
Planned and executed events and marketing programs, producing 2 times the goal of qualified leads
Considered business demands and customer preferences when developing pricing structures and marketing plans
Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
Developed and implemented favorable pricing structures balancing firm objectives against customer targets
Directed marketing projects at all stages, including conceptual planning, schedule management, and final implementation
Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets

Leveraged Service Rep05/2011 to 02/2015
AT&T – Kansas City, Missouri

Provided ongoing guest service, including consulting advice
Suggested new procedures to persuade canceling customers to stay with the company, resulting in 38% decrease in cancellations
Investigated and resolved accounting, service and delivery concerns
Entered orders into the computer database system
Responded to customer requests for products, services, and company information
Consulted with outside parties to resolve discrepancies and create effective solutions
Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Increased overall sales by 123% through streamlining sales procedures and maintaining long-term relationships with clients
Exceeded productivity targets and sales goals by 119% over 4 months
Memorized scripts to achieve easy conversational flow in interactions with potential customers
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Developed highly empathetic client relationships and earned areputation for exceeding service standard goals
Implemented and developed customer service training processes

Education

Associate of Business Administration: Business AdministrationExpected in 2021DeVry University- Downers Grove, IL

Continuing education in Business Administration

High School Diploma2004Southeast High School- Kansas City, MO

Resume Overview

Companies Worked For:

Sprint Corp.
Dex Media
AT&T

School Attended

DeVry University
Southeast High School

Job Titles Held:

Lead Development Representative
Small Business Acquisition Manager
Marketing Consultant
Leveraged Service Rep

Degrees

Associate of Business Administration : Business Administration Expected in 2021
High School Diploma 2004

Lead Development Representative Resume Example

Resume Score: 80%

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