Lead Development Representative Resume Example
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LEAD DEVELOPMENT REPRESENTATIVE
Professional Summary
Results-oriented sales consultant with over 8 years of experience producing outstanding results and strong revenue growth for busy small businesses. Successful in closing sales quickly and securing repeat business. Motivated and respected professional with excellent communication and negotiation skills. Committed to working with a sense of urgency to meet and exceed territory sales goals. Adaptable and flexible to accommodate growing customer needs and requests.
Skills
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Work History
Lead Development Representative12/2018 to Current
Barracuda Networks – New York , NY
Barracuda Networks – New York , NY
- Leveraged proven sales methods to increase revenue by 60% and surpass sales objectives by 130%
- Maximized business potential by providing excellent customer service and ensuring 98% client retention
- Consulted with potential customers to establish new business partnerships through exploratory and informative meetings focused on the value and benefits of device solutions
- Directed customer leads to theconnections department for further assistance
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Brought in new customers and retained base through proactive management of individual needs and development of robust wireless solutions
- Grew business sales by 87% in 6 months through effective cross-selling, exceptional customer service and cold calling
- Acquired 113 new customers, generating 67% of team revenue
- Exceeded established sales goals and increased client retention by 98%
- Worked to develop a network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Implemented marketing and sales campaigns to effectively brand wireless solutions
Small Business Acquisition Manager08/2017 to 12/2018
The Travelers Companies – Annapolis , MD
The Travelers Companies – Annapolis , MD
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Increased account base by 200 to 556 over 4 months, leveraging networking and referrals
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases
- Completed orders through the sales system and organized product deliveries to meet customer timetables
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Managed revenue models, process flows, operations support, and customer engagement strategies
- Improved sales by managing the sales lifecycle from lead generation through contract negotiations and closings
- Referred customers to various services by evaluating needs and providing recommendations
- Provided pricing information to customers regarding specific products
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels
Marketing Consultant06/2015 to 08/2017
Dex Media – City , STATE
Dex Media – City , STATE
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters
- Implemented marketing strategies which resulted in 60% growth of customer base
- Planned and executed events and marketing programs, producing 2 times the goal of qualified leads
- Considered business demands and customer preferences when developing pricing structures and marketing plans
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
- Directed marketing projects at all stages, including conceptual planning, schedule management, and final implementation
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
Leveraged Service Rep05/2011 to 02/2015
AT&T – City , STATE
AT&T – City , STATE
- Provided ongoing guest service, including consulting advice
- Suggested new procedures to persuade canceling customers to stay with the company, resulting in 38% decrease in cancellations
- Investigated and resolved accounting, service and delivery concerns
- Entered orders into the computer database system
- Responded to customer requests for products, services, and company information
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Increased overall sales by 123% through streamlining sales procedures and maintaining long-term relationships with clients
- Exceeded productivity targets and sales goals by 119% over 4 months
- Memorized scripts to achieve easy conversational flow in interactions with potential customers
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Developed highly empathetic client relationships and earned areputation for exceeding service standard goals
- Implemented and developed customer service training processes
Education
Associate of Business Administration: Business AdministrationExpected in 2021DeVry University-
City,
State
- Continuing education in Business Administration
High School Diploma2004Southeast High School-
City,
State
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Resume Overview
School Attended
- DeVry University
- Southeast High School
Job Titles Held:
- Lead Development Representative
- Small Business Acquisition Manager
- Marketing Consultant
- Leveraged Service Rep
Degrees
- Associate of Business Administration : Business Administration Expected in 2021
High School Diploma 2004
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