Dependable Lead Customer Service Sales and Service Associate with over 24 years of superior customer satisfaction and exceptional product knowledge and recommendations. Proven history of superior commitment to teamwork. Motivated Lead Sales and Service Associate of 24 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in a productive environment. Ready to help team achieve company goals.
Skills
Excellent financial and document auditing
Research
Customer relations
Customer support
Multitasking and Prioritization
Efficient and Detail-Oriented
Courteous with Strong Service Mindset
Microsoft Office Suite
Proactive Self-Starter
Customer Data Confidentiality
Verbal and Written Communication
Upbeat and Positive Personality
Calm and Professional Under Pressure
Issue and Complaint Resolution
Work History
Lead Customer Service and Sales Associate, 02/1997 - Current United States Post Office – City, STATE,
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Monitored performance of sales team and implemented improved methods where needed.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Listened to customer needs to identify and recommend optimal mailing needs.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Conduct monthly and quarterly cash and stamp audits
Keep monthly key inventory
Order office supplies
Answered customers' questions and addressed problems and complaints in-person and by phone, rectifying issues promptly.
Planned schedules and workflows based on expected customer demands.
Conferred with senior management to handle and correct disciplinary or knowledge issues.
Engaged clients in person and over phone to answer questions and address complaints.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Investigated and resolved customer inquiries and complaints quickly.
Investigated and resolved accounting concerns
Entered orders into eBuy computer database system.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Accept Passport Applications for review
Personal Identity Verification (PIV) enroller/administrator
Facilitated inter-departmental communication to effectively provide customer support.
Engaged clients in person and over phone to answer questions and address complaints.
Complete minor preventive maintenance and repairs on equipment
Conduct internal audits
Forward documents to external offices pertaining to Bank Secrecy Act and fraudulent transactions and activity
Resolved concerns with products or services to help with retention and drive sales.
Maintain and file financial and accountable documents for required retention periods
Reviewed associate performance each week to identify possible need of improvement.
Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
Process financial sales which consist of money order, stamp, retail products, PO boxes, passport and mailing products.
Prepared large cash deposits with zero discrepancies
Maintained records related to sales, returns and inventory availability
Completed orders and organized product deliveries to meet customer timetables
Answered customer questions regarding sizing, accessories and proper care for merchandise
Increased sales by offering advice on purchases and promoting additional products
Solved customer challenges by offering relevant products and services
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Customer Service Loan Maintenance Clerk, 03/1992 - 02/1997 Maryland Federal Savings And Loan – City, STATE,
Paid property tax through escrow account
Prepared Loan payoff reports disseminated to title companies.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Reconciled accounts, posted daily entries, updated customer account information and conducted financial analysis with Microsoft Window and Excel.
Informed and supported business leaders through consistent communication and administrative support duties.
Handled client correspondence and tracked records to foster office efficiency.
Managed multiple projects simultaneously using organizational and analytical skills.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Handled 5 to 10 calls per hour to address customer inquiries and concerns
Demonstrated respect, friendliness and willingness to help wherever needed
Increased customer satisfaction by resolving loan payments and payoff issues
Worked with title companies and customers to understand needs and provide excellent service
Maintained excellent attendance record, consistently arriving to work on time
Collaborated with customer service and accounting department to achieve accurate loan payments and payoffs.
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Carried out day-day-day duties accurately and efficiently
Clerk/Typist, 08/1989 - 03/1992 Environmental Protection Agency – City, STATE,
Organized and maintained both physical and computer filing systems to establish sorting standards.
Converted paper documents into computer files and added documents into database systems.
Reviewed data for deficiencies or errors and corrected any incompatibilities.
Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
Accurately entered data in numerical and alphabetical order.
Formatted documentation by changing font size, indentations and spacing.
Handled and cataloged classified and confidential information related to Congressional Hearings and topics.
Researched and obtained any further information for incomplete documents.
Organized and prioritized various clerical duties including proofreading, spell checking, document filing and data entry.
Typed official correspondence and reports from handwritten notes and other information sources.
Checked completed work for proper spelling, grammar, punctuation and format.
Secured information by completing database backups.
Interacted with public on phone and at reception desk to answer questions and resolve issues.
Entered data into databases in alphabetic and numerical order.
Processed congressional grants for all 50 states
Maintained computer filing system to store, retrieve and update completed congressional hearing documents
Validated and processed more than 300 correspondence mailings each month with 100% accuracy rate
Provided quality clerical support through data entry, document management, email correspondence.
Received and routed business correspondence to correct departments and staff members
Used DOS to sort, summarize and tabulate various statistical data
Education
: Accounting / Paralegal Studies , Expected in - University of The District of Columbia - Washington, DC GPA:
High School Diploma: , Expected in 06/1989 - Eleanor Roosevelt High School - Greenbelt, MD GPA:
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