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lead counter sales associate resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Upbeat, customer-focused Sales Associate with 5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions. Hardworking and reliable with a strong ability to learn quickly both in the field and out. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Customer service
  • Critical thinking
  • First Aid/CPR
  • Leadership
  • PPE use
  • Teambuilding
  • Basic math
  • Flexible
  • Organization
  • Problem resolution
  • Communication
  • Computer skills
  • Supervision
  • Friendly, positive attitude
  • Maintenance & Repair
  • Work ethic
  • Planning
  • People skills
  • Reliable and trustworthy
  • MS Office
Experience
09/2020 to 01/2022 Lead Counter Sales Associate Siteone Landscape Supply, Inc. | Oxnard, CA,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
11/2017 to 03/2020 Forklift Operator/Shift Supervisor Siteone Landscape Supply, Inc. | Pflugerville, TX,
  • Maintained current forklift training and certification as required by company policies.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Transported material to correct locations and documented inventory changes.
  • Inspected lifts before use to prevent damage to goods.
  • Reported safety and quality issues to management.
  • Consistently met deadlines for loading trailers to meet departure deadlines.
  • Tied and secured loads to prevent shifting or damage to items.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Transported, loaded, unloaded and stacked materials.
  • Transferred finished goods and products to holding and loading areas.
  • Loaded and unloaded product from flat beds and box trailers.
  • Moved pallets of merchandise using electric forklifts and electric pallets.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Picked orders from storage, wrapped and staged for shipments.
  • Used loaders, hand trucks, forklifts and cranes.
  • Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
  • Evaluated forklift daily for malfunctions and performed routine maintenance.
  • Transported merchandise loads or pallets using forklift.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Moved levers and controls that operate lifting devices to load, unload, transport and stack material
  • Loaded items to maximize work efficiency.
  • Operated stretch wrap machines, film roll up-enders and extended boom arm forklift equipment effectively and safely.
  • Collaborated in team environment to maintain high levels of productivity.
  • Supplied production teams with materials and parts to meet demands.
  • Packaged and prepared products and materials for shipment.
  • Tracked and recorded units of materials handled and transported.
  • Stored and retrieved materials according to first-in/first-out principle.
  • Trained new employees on company policies, procedures and standards.
  • Validated packing slips, ship tickets and other delivery documentation.
  • Utilized Personal Protection Equipment (PPE) when transporting dangerous items and chemicals.
  • Acted as spotter to alert forklift driver if products were slipping or falling.
  • Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.
  • Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
  • Maximized team efficiency by using equipment to move materials.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Employed security and loss prevention strategies during shift.
  • Created training manual for employees to use as reference guide.
  • Evaluated operational records and made scheduling adjustments to maximize productivity.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
03/2013 to 05/2014 Lead Counter Sales Associate Baker Distributing Co | City, STATE,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
06/2009 to 07/2010 Forklift Operator/Grinder Northshore Steel | City, STATE,
  • Inspected lifts before use to prevent damage to goods.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Maintained current forklift training and certification as required by company policies.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Transported material to correct locations and documented inventory changes.
  • Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Performed deburring, buffing and polishing surfaces to remove scratches and other imperfections.
  • Trained new employees on company and safety standards, providing assistance and remediation with issues.
  • Upheld all requirements for safety, performance and compliance to keep equipment operational while safeguarding all workers.
Education and Training
Expected in 01/2009 to to GED | Crosby High School, Crosby, TX GPA:

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Resume Overview

School Attended

  • Crosby High School

Job Titles Held:

  • Lead Counter Sales Associate
  • Forklift Operator/Shift Supervisor
  • Lead Counter Sales Associate
  • Forklift Operator/Grinder

Degrees

  • GED

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