lead business technical consultant resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Delivery leader dedicated to delivering innovative products with quality, providing business partner advocacy, team leadership and collaboration. Well-versed in Waterfall and Agile methodologies and principles of product development. Comfortable making key decisions for team to move products efficiently through pre-production and production timelines.

  • Change Control Processes
  • Leadership
  • Relationship Building
  • Scrum & waterfall development models
  • Communication
  • Problem solving
  • Release Management
  • Project Management
Work History
Iconma, L.L.C. Rancho Cordova, CA,

Dual role as Product Owner and Release Manager of teams for medium to large complex projects. Established and fostered partnerships with business partners, stakeholders (including executive leadership), product delivery, product support teams and vendors to deliver quality solutions on time and within budget. Key contributor to Agile Transformation at the program level establishing best practices in areas including user story development, Epic Roadmapping, and program dashboards and reporting mechanisms.

  • Scrum Teams include application developers, business analysts, testers, and support across multiple locations (onshore and offshore)
  • Completed over 18 successful product releases on-time and within budget while providing improved customer experience
  • Planned and successfully delivered enhancements, continuous improvements, application sustainability, and break/fix items across 18 Monthly and Off-cycle Releases for Meter Data Management (MDM) program.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
SR IT Business Analyst/Lead IT Business Analyst, 01/2015 - 01/2018
Duke Energy City, STATE,

Team Lead of project testing team members that spanned across multiple locations. Facilitated and participated in project meetings. Established status reporting and product dashboards. Documented test plan and strategy. Identified and mitigated risks. Provided oversight into the defect management process.

  • Identified resourcing allocation for project testing needs
  • Primary interface for Testing Center of Excellence (CoE) to ensure that business requirements are addressed during testing
  • Created and executed detailed test plans and test cases and summarized outcomes for project close
  • Identified and tracked defects with Quality Center ALM and supported developers in resolving problems by completing additional tests
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
SMART GRID TEST ANALYST, 01/2012 - 01/2015
Duke Energy City, STATE,

Test Lead a team of 6 - 8 test analysts engaged to organize and plan product testing strategy of new two-way communicating meters and Load Management System (LMS). Managed testing activities to ensure that project milestones are met. Worked with members of the project deployment team in support all deployment activities including pilot, major and maintenance releases.

  • Joined forces with business analysts and partners to define new and refine existing requirements to support business processes necessary for providing valuable consumer products
  • Collaborated with technical architect to successfully orchestrate onsite factory acceptance testing at vendor’s location
  • Facilitated analysis, prioritization, root cause analysis, and prioritization of company and vendor related defects
  • Implemented testing best practices for planning & strategy development, test execution, and defect management, as well as standardization of the Quality Center ALM testing tool
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
Project Manager I, 06/2006 - 02/2011
Convergys IMG City, STATE,

Project Manager Lead for a team of 3 project managers, and 2 team leads for component system test team. Subject matter expert to the Project Management Center of Excellence (PMCoE). Performed audits of project deliverables to ensure the testing organization maintains its level of CMMI compliance. Project Lead of System and Performance Test Teams. Drove team success through shared vision and recognition of quality performance.

  • Simultaneously managed multiple complex medium to large scale testing projects estimating $1.25M - $2.5M (i.e. approx 25K – 50K+ hours) within IT (domestic and off-shore teams).
  • Coached Project Managers best practices for managing large very complex projects.
  • Fostered relationships with members of leadership and other project managers and teams to promote positive working relationships.
  • Reined in project costs while meeting key milestones.
  • Developed and initiated projects, managed costs, and monitored performance
Associate of Applied Science: Project Management, Expected in
George Washington University, The - Washington, DC,
Status -
High School Diploma: , Expected in
North College Hill High School - Cincinnati, OH,
Status -
  • Certified Scrum Product Owner, Scrum Alliance - 2021 - Current
  • Certified Scrum Master, Scrum Alliance - 2021 - Current

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Resume Overview

School Attended

  • George Washington University, The
  • North College Hill High School

Job Titles Held:

  • SR IT Business Analyst/Lead IT Business Analyst
  • Project Manager I


  • Associate of Applied Science
  • High School Diploma

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