Hardworking and reliable Business Office Lead with strong ability in trouble shooting and problem solving . My goal is to be a part of a company that I can learn from and grow with that also will challenge me to properly utilize my skills in the most effective manner. Offering outstanding customer service, inbound and outbound communication and critical thinking. Highly organized, proactive and punctual with team-oriented mentality with over 2 years of experience.
Responding to customer situations with sensitivity
Full results: Highly Proficient
Typing — Highly Proficient
September 2018
Transcribing text using a standard keyboard
Full results: Highly Proficient
Medical receptionist skills — Proficient
February 2020
Managing physician schedules and maintaining accurate patient records
Full results: Proficient
Receptionist — Proficient
February
Accounts Payable, Attention to detail, Balance, Basic, Billing, Budgeting, Cash Management, Cash register, Clerical, Continuous, Improvement, Credit, Customer Service, Data Entry, Direction, Filing, Financial, Focus, Funds, Inventory, Keyboard, Managing, Meeting Facilitation, Meetings, Microsoft Excel, Microsoft Office, MS Office, Office, Microsoft Outlook, Microsoft Word, Monitors, Notary Public, Office Management, Organizational Skills, PeopleSoft, Pick, Policies, Problem solving, Problem-solving skills, Process Improvement, Processes, Profit, Receptionist, Report Writing, Research, Safety, Sales, Scheduling, Spreadsheets, Strategy, Strategic Planning, Team Management, Time Management, Employee development, Typing, Vision
Experience in leadership
Content management expertise
Quantitative skills
Ability to analyze reports
Improvement plan knowledge
Relationship building
Communication
Time management
Microsoft Office
Critical thinking
Conflict resolution
Customer service
Decision-making
Active listening
Troubleshooting
Education and Training
Troy UniversityTroy, ALExpected in – –:Biomedical Science - GPA:
Clay Chalkville High School, Expected in 05/2015 – –High School Diploma: - GPA:
Experience
Carmax, Inc. - Lead Business Office Associate San Antonio, TX, 01/2019 - Current
Manage the team, cash procedures, and paperwork processes associated with the sale wholesale, servicing, and purchase of vehicles.
Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business.
Work PeopleSoft program to balance funds throughout the business.
Identifies opportunities to reduce waste, identifies process improvements that are value added for customer and associate experience.
Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings and file reviews.
Collaborates to set strategy for the store and provides vision, direction, and motivation to the team.
Champions and implements both company and store initiatives for consistent execution and continuous improvement.
Manage daily Business Office operations by interpreting, communicating and executing policies and procedures.
Research account issues with customer and associates.
Problem solving customer issues and complaints.
Facilitates and participates in meetings and conference calls.
Encourage employee development.
Munson Medical Center - Stock/Sales Associate/Cashier Manistee, MI, 09/2016 - 12/2018
Receives and unpacks all store merchandise.
Stock all merchandise onto store shelves.
Able to lift and carry up to 50 lbs.
Frequently standing, walking, repetitive hand and wrist motions, as well as bending, stooping, reaching and squatting, kneeling, pushing, pulling and climbing ladders.
Create a pleasant work environment throughout the stock room and the sales floor.
Process and report merchandise damages and discrepancies.
City Of Denton - Cashier Denton, TX, 04/2016 - 09/2016
Greet Customers with good customer service.
Help customers pick out merchandise and answer any questions by the customer on the merchandise.
Count the drawer before and after my shift.
Scan all merchandise, scan coupons, applying discounts before processing payments with cash, credit
card or checks on a computerized cash register.
Balancing the cash & credit cards for the day.
Maintaining a clean work area.
North Star Youth Ministries - Camp Counselor City, STATE, 04/2013 - 07/2016
Checked campers in assuming responsibility and safety for all campers in my assigned group an also
checked campers out.
Escorted the campers to and from all activities.
Solved any and all problems when they occur.
Ensured all campers are comfortable an safe an included in different activities.
Be punctual and organized knowing where the campers in my group are at all times.
Attended all scheduled meetings and any and all required training.
Serves as a positive roll modes for the youth and spoke with parents as needed.
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