(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable Business Office Lead with strong ability in trouble shooting and problem solving . My goal is to be a part of a company that I can learn from and grow with that also will challenge me to properly utilize my skills in the most effective manner. Offering outstanding customer service, inbound and outbound communication and critical thinking. Highly organized, proactive and punctual with team-oriented mentality with over 2 years of experience.

  • Customer Service (5 years)
  • Data Entry (2 years)
  • Microsoft Word (5 years)
  • Microsoft Excel (1 year)
  • Microsoft Office (5 years)
  • Spreadsheets (2 years)
  • Confidentiality (6 years)
  • Good Organizational Skills (5 years)
  • Good Time Management (5 ye
  • Trained incoming Associates (2 years)
  • Cash Management (4 years)
  • Microsoft Outlook (4 years)
  • Clerical (2 years)
  • Inventory (1 year)
  • MS Office (1 year)
  • Filing (1 year)
  • Billing (1 year)
  • Receptionist (1 year)
  • P&L Management
  • Budgeting
  • Profit & Loss
  • Climbing
  • Meeting Facilitation
  • Strategic Planning
  • Financial Report Writing
  • Process Improvement
  • Research
  • PeopleSoft
  • Office Management
  • Team Management
  • Accounts Payable
  • Certifications and Licenses
  • Certified Notary Public
  • Assessments
  • Customer Focus & Orientation — Highly Proficient
  • August 2020
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Typing — Highly Proficient
  • September 2018
  • Transcribing text using a standard keyboard
  • Full results: Highly Proficient
  • Medical receptionist skills — Proficient
  • February 2020
  • Managing physician schedules and maintaining accurate patient records
  • Full results: Proficient
  • Receptionist — Proficient
  • February
  • Accounts Payable, Attention to detail, Balance, Basic, Billing, Budgeting, Cash Management, Cash register, Clerical, Continuous, Improvement, Credit, Customer Service, Data Entry, Direction, Filing, Financial, Focus, Funds, Inventory, Keyboard, Managing, Meeting Facilitation, Meetings, Microsoft Excel, Microsoft Office, MS Office, Office, Microsoft Outlook, Microsoft Word, Monitors, Notary Public, Office Management, Organizational Skills, PeopleSoft, Pick, Policies, Problem solving, Problem-solving skills, Process Improvement, Processes, Profit, Receptionist, Report Writing, Research, Safety, Sales, Scheduling, Spreadsheets, Strategy, Strategic Planning, Team Management, Time Management, Employee development, Typing, Vision
  • Experience in leadership
  • Content management expertise
  • Quantitative skills
  • Ability to analyze reports
  • Improvement plan knowledge
  • Relationship building
  • Communication
  • Time management
  • Microsoft Office
  • Critical thinking
  • Conflict resolution
  • Customer service
  • Decision-making
  • Active listening
  • Troubleshooting
Education and Training
Troy University Troy, AL Expected in : Biomedical Science - GPA :
Clay Chalkville High School , Expected in 05/2015 High School Diploma : - GPA :
Carmax, Inc. - Lead Business Office Associate
San Antonio, TX, 01/2019 - Current
  • Manage the team, cash procedures, and paperwork processes associated with the sale wholesale, servicing, and purchase of vehicles.
  • Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business.
  • Work PeopleSoft program to balance funds throughout the business.
  • Identifies opportunities to reduce waste, identifies process improvements that are value added for customer and associate experience.
  • Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings and file reviews.
  • Collaborates to set strategy for the store and provides vision, direction, and motivation to the team.
  • Champions and implements both company and store initiatives for consistent execution and continuous improvement.
  • Manage daily Business Office operations by interpreting, communicating and executing policies and procedures.
  • Research account issues with customer and associates.
  • Problem solving customer issues and complaints.
  • Facilitates and participates in meetings and conference calls.
  • Encourage employee development.
Munson Medical Center - Stock/Sales Associate/Cashier
Manistee, MI, 09/2016 - 12/2018
  • Receives and unpacks all store merchandise.
  • Stock all merchandise onto store shelves.
  • Able to lift and carry up to 50 lbs.
  • Frequently standing, walking, repetitive hand and wrist motions, as well as bending, stooping, reaching and squatting, kneeling, pushing, pulling and climbing ladders.
  • Create a pleasant work environment throughout the stock room and the sales floor.
  • Process and report merchandise damages and discrepancies.
City Of Denton - Cashier
Denton, TX, 04/2016 - 09/2016
  • Greet Customers with good customer service.
  • Help customers pick out merchandise and answer any questions by the customer on the merchandise.
  • Count the drawer before and after my shift.
  • Scan all merchandise, scan coupons, applying discounts before processing payments with cash, credit card or checks on a computerized cash register.
  • Balancing the cash & credit cards for the day.
  • Maintaining a clean work area.
North Star Youth Ministries - Camp Counselor
City, STATE, 04/2013 - 07/2016
  • Checked campers in assuming responsibility and safety for all campers in my assigned group an also checked campers out.
  • Escorted the campers to and from all activities.
  • Solved any and all problems when they occur.
  • Ensured all campers are comfortable an safe an included in different activities.
  • Be punctual and organized knowing where the campers in my group are at all times.
  • Attended all scheduled meetings and any and all required training.
  • Serves as a positive roll modes for the youth and spoke with parents as needed.

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School Attended

  • Troy University
  • Clay Chalkville High School

Job Titles Held:

  • Lead Business Office Associate
  • Stock/Sales Associate/Cashier
  • Cashier
  • Camp Counselor


  • Some College (No Degree)
  • High School Diploma

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