Lead Business Office Associate Resume Example
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LEAD BUSINESS OFFICE ASSOCIATE
Professional Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Skills
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Work History
11/2012 to Current
Lead Business Office Associate Carmax, Inc. – Charlotte , NC
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Managed office supplies, vendors, organization and upkeep.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Translated business priorities into implementable actions.
- Oversaw daily office operations for staff of 12 employees.
- Composed and drafted all outgoing correspondence and reports for managers.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Assigned employees to specific duties to best meet the needs of the store.
- Scheduled and led monthly store meetings for all employees.
03/2005 to 03/2012
Medical Records Supervisor/Legal CoordinatorConejo Neurological – City , STATE
- Audited records for accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Verified patients\' eligibility and claims status with insurance agencies.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Accepted the delivery of all incoming subpoenas and coordinated law office contact by scheduled appointment only.
Education
2009
Associate of Applied Science: PSYCHOLOGY
Moorpark College - City
Moorpark College - City
- 3.5 GPA
- Recipient of Dean's ListRecognition
2005
Medical Billing/ ICD9 & CPT Coding Certification : Medical
Academy Education Services - City, State
Academy Education Services - City, State
- Front Office Training
- Medical Technology (MT) Certificate
Accomplishments
- Earned the “STORE CHAMPION” Award in 2013, 2014, 2015, & 2016for Exceptional teamwork, results focus, communication, courageous leadership, functional expertise, associate development, and analysis/decision making
- Dependable Office Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
- Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
- Dedicated, hardworking business office management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Certifications
- Medical billing and coding specialist with seven years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes.
- Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Awarded the "Above & Beyond" Award in 2013.
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Resume Overview
School Attended
- Moorpark College
- Academy Education Services
Job Titles Held:
- Lead Business Office Associate
- Medical Records Supervisor/Legal Coordinator
Degrees
- Associate of Applied Science : PSYCHOLOGY
Medical Billing/ ICD9 & CPT Coding Certification : Medical
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