Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Attention to detail
Exceptional interpersonal skills
Clear and effective communication
11/2012 to Current
Lead Business Office Associate CarMax Auto Super Stores – Newport News, VA
Answered and managed incoming and outgoing calls while recording accurate messages.
Managed office supplies, vendors, organization and upkeep.
Screened applicant resumes and coordinated both phone and in-person interviews.
Translated business priorities into implementable actions.
Oversaw daily office operations for staff of 12 employees.
Composed and drafted all outgoing correspondence and reports for managers.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Assigned employees to specific duties to best meet the needs of the store.
Scheduled and led monthly store meetings for all employees.
03/2005 to 03/2012
Medical Records Supervisor/Legal CoordinatorConejo Neurological – Newbury Park, CA
Audited records for accuracy.
Precisely completed appropriate claims paperwork, documentation and system entry.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Verified patients\' eligibility and claims status with insurance agencies.
Entered orders into the EMR system efficiently and without errors.
Prepared patient charts, pre-admissions and consent forms as necessary.
Created and maintained computerized record management systems to record and process data and generate reports.
Accepted the delivery of all incoming subpoenas and coordinated law office contact by scheduled appointment only.
Associate of Applied Science: PSYCHOLOGY Moorpark College - Moorpark CA
Recipient of Dean's ListRecognition
Medical Billing/ ICD9 & CPT Coding Certification : Medical Academy Education Services - Oxnard, CA
Front Office Training
Medical Technology (MT) Certificate
Earned the “STORE CHAMPION” Award in 2013, 2014, 2015, & 2016for Exceptional teamwork, results focus, communication, courageous leadership, functional expertise, associate development, and analysis/decision making
Dependable Office Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Dedicated, hardworking business office management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Medical billing and coding specialist with seven years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes.
Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Awarded the "Above & Beyond" Award in 2013.