lead associate resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer service with strong background supporting management with daily operations in comfortable setting. Driven team leader talented at customer service, team building and Problem solving Quickly adapted to change, tackled challenges and solved problems to exceed expectations.
Skills
Scheduling and calendar management
Billing and invoicing
Team collaboration
Professional and mature
Database entry
Customer service
Problem resolution
Relationship development
Team building
Supervision
Team management
Communications
Experience
Lead Associate, 02/2020 to Current Cardinal Health – El Paso, TX,
Responded to customer questions and complaints by resolving issues personally or referring to management.
Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
Processed payments and handled cash to ring up customers in Dollar General store.
Trained new employees on daily tasks and procedures to teach staff daily skills, resulting in knowledgeable and high-performing team.
Oversaw utilization of employees and productivity to alert Manager of issues or delays.
Communicated with Manager to deliver performance feedback for decision-making.
Responded quickly to customer inquiries, asking questions to better understand needs.
Supported Manager with merchandising, display organization and floor moves.
Assisted manager by implementing new policies and training entire team on latest procedures.
Improved store revenues by upselling and cross-selling merchandise to clients.
Achieved results in ambiguous environment with high level of accuracy and attention to detail.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Implemented office efficiency improvements to streamline task delegation.
Child Caregiver, 09/1998 to Current Mid-Columbia Medical Center – Hood River, OR,
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Balanced schedules to provide optimal rest, play and educational periods.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Discussed new developments, misbehavior and concerns with parents or guardians.
Enforced rules to teach manners and maintain safe environment.
Secured indoor and outdoor premises to protect children under care.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Cared for up to 3 children ranging in age from 0 to 11.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Incorporated music and art activities to encourage creativity and expression.
Kept children safe and secure at all times.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Cashier, 12/2019 to 01/2020 Whole Foods Market – Maple Bluff, WI,
Assisted with purchases, locating items and signing up for rewards programs.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Lead Sales Associate, 07/2019 to 12/2019 Trek Bikes – Fredericksburg, VA,
Delivered quality customer service while cultivating client satisfaction and loyalty.
Implemented improved methods to assist with marketing campaigns performance.
Monitored performance of sales team and implemented improved methods where needed.
Marketed brand and products to drive revenue growth.
Coached other employees in effective customer service and successful selling techniques.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Scanned and bagged items and operated cash register to check out store patrons.
Checked store shelves and restocked products from inventory in back room.
Received shipments and signed off on packages, documenting all incoming items in basic system.
Identified new customer opportunities through careful study of advertising markets.
Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
Education and Training
High School Diploma: , Expected in 05/2003 to Princeton High School - Cincinnati, OH GPA:
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