lead associate resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Hardworker with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records. Punctual Stocker bringing more than 3 years of experience. Experienced in updating records, inspecting shipments and resolving discrepancies. Dedicated to efficiently rotating stock to minimize spoilage and obsolescence. Dependable with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures. Receive and deliver goods in fast-paced settings. Diligently move materials with organized approaches and safe equipment operations skills. Team-oriented and efficient in meeting challenging daily demands. Organized professional with superior work ethic and team player attitude. Exceptional quality control abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time. Experienced Stock Clerk with experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves.

  • Inventory Management
  • Customer Service
  • Billing and invoicing
  • Scanning and copying
  • Professional and mature
  • Document editing
  • Organization
  • Team Management
  • Stock Rotation
  • Relationship Development
  • Insurance Billing
  • Perimeter patrol
  • Operational Improvement
  • Eligibility Verification
  • Communications
Lead Associate, 11/2017 to Current
Wayne Farms, Inc.Troy, AL,
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Trained and developed new team members and Sales Associates.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Cross-trained responsibilities to handle additional duties during peak periods.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Received shipments and signed off on packages, documenting all incoming items.
  • Coached other employees in effective customer service and successful selling techniques.
  • Scanned and bagged items and operated cash register to check out store patrons.
Financial Counselor, 06/2006 to 05/2008
Inspira Health NetworkMillville, NJ,
  • Documented all gathered information and details from discussions with patients.
  • Liaised between the physician, patient and insurance carrier to ensure that each party had the necessary information.
  • Assisted patients without healthcare coverage to find resources, services and assistance needed.
  • Advocated for patients by contacting insurance carriers and obtaining the necessary benefits information.
  • Accepted and processed customer payments and applied toward aging account balances.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
Medical Records Clerk, 12/1999 to 06/2006
Northside HospitalJonesboro, GA,
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Kept department clean, organized and professional.
  • Observed confidentiality and safeguarded all patient-related information.
  • Obtained information by contacting appropriate personnel or patients.
  • Purged outdated files.
  • Maintained 100% compliance with all hospital and government regulations.
  • Scanned incoming documentation.
  • Pulled patient records and transferred information to appropriate parties.
  • Set up patient charts and documented information in various company software.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Advised patients of monies required to be paid prior to services.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Registered patients for outpatient procedures and emergency services.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Education and Training
GED: , Expected in 11/1995
Kauai High School - Lihue, HI

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Resume Overview

School Attended

  • Kauai High School

Job Titles Held:

  • Lead Associate
  • Financial Counselor
  • Medical Records Clerk


  • GED

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