Key Manager Server resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Successful Key Manager bringing proven expertise in retail staff training and leadership. Manages operations effectively to consistently exceed targets. Dedicated to maximizing customer satisfaction and sales by coaching and motivating exceptional performance from associates.
I am a dedicated worker and I put my all into whatever job I am given. I am driven to make a positive difference wherever I am, all while uplifting and motivating others around me.
Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Assisted customers with locating and securing desired products.
Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
Transferred completed work to owners for review and approval.
Translated written documentation and notes into emails and other types of correspondence.
Adhered to strict data confidentiality policies to prevent information leakage.
Compiled statistical information for special reports.
Identified and corrected data entry errors to prevent duplication across systems.
Completed over 5 10-key actions per hour with 0% error rate.
Transferred written information into databases to maintain consistent, accurate client records and project details.
Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
Participated in meetings to compile notes for distribution to all attendees.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Entered over 1000 pieces of tip data into software with 100% accuracy.
Entered data into spreadsheets, documents and databases, maintaining 99% accuracy rate.
Verified and updated account information in company computer system.
Compiled and documented statistical information for server reports.
06/2014 to 09/2018Head ServerPark Hotels & Resorts | Memphis, TN,
Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Trained new servers on menu items and restaurant standards.
Delivered high-quality service and quick beverage service to promote customer satisfaction.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Partnered with team members to efficiently serve food and beverages.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Served average of 100 patrons daily at a family restaurant with exceptional service.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Designed schedules for 3 front of house employees, adapting schedules based on seasons, days and employee availability.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served over 20 tables at once while supervising staff of 0 servers.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Managed servers and bartenders on each shift.
06/2012 to 06/2014Server/CookGeorge Webbs | City, STATE,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Promoted desserts, appetizers and specialty drinks.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Upsold customers and optimized table-turns, outperforming wait staff average sales up to 6%.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Managed closing duties, including restocking items and reconciling cash drawer.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Partnered with team members to efficiently serve food and beverages.
09/2010 to 06/2012ServerOdyssey | City, STATE,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Managed closing duties, including restocking items and reconciling cash drawer.
Partnered with team members to efficiently serve food and beverages.
Promoted desserts, appetizers and specialty drinks.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Calculated charges, issued table checks and collected payments from customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education and Training
Expected in 05/2017Associate of Applied Science | Criminal JusticeWaukesha County Technical College, Pewaukee, WIGPA:
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