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KEY MANAGER Resume Example

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KEY MANAGER
Summary

TO OBTAIN A POSITION WITHIN YOUR COMPANY SO THAT I CAN UTILIZE MY VAST EXPERIENCE IN DIFFERENT SECTORS OF THE SERVICE INDUSTRY AND INCREASE MY POTENTIAL FOR GROWTH, BOTH PERSONALLY AND PROFESSIONALLY.

Highlights
  • TEXAS ROADHOUSE COSTA MARKET TRAINING COORDINATOR OF THE YEAR FINALIST 2015, 2016, 2017
  • TEXAS ROADHOUSE COVINGTON TRAINING COORDINATOR 2013-2017
  • APPLEBEES COVINGTON BAR MANAGER 2007-2012
  • DAMONS RIBS 1999-2005
Experience
05/2013 to 10/2018
KEY MANAGERTEXAS ROADHOUSE － COVINGTON, LA

SERVER, BARTENDER, TRAINING COORDINATOR AND KEY MANAGER.Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Counseled and disciplined staff when necessary.

08/2006 to 01/2013
BAR MANAGERAPPLEBEES － COVINGTON, LAConducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Built sales forecasts and schedules to reflected desired productivity targets.
09/1997 to 05/2000
Personal BankerBank One NA, La － Baton Rouge, LA
  • Provided clients with budget management and financial guidance.
  • Created strategic financial solutions to suit individualized client needs.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
  • Improved decision-making by using current data on market conditions and individual financial situations.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Expanded client base through consistent product promotion and sales strategy.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Established connections with new clients through proactive follow-up strategies.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Networked to build client base and promote products to new and existing clients.
  • Maximized branch revenue by optimizing daily operations.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
Accomplishments
OPENED OVER 10 STORES WITH ON THE BORDER, A BRINKER CONCEPT, WHILE IN SCHOOL AT LSU FROM 1994-1999
WAS NAMED TRAINING COORDINATOR AT TEXAS ROADHOUSE COVINGTON IN 2013, AFTER BEING EMPLOYED WITH THE COMPANY FOR LESS THAN 3 MONTHS. THIS SHOWED MY INITIATIVE AND DRIVE TO GO ABOVE AND BEYOND THE NORMAL SCOPE OF MY JOB DESCRIPTION.
WHILE WITH BANK ONE, NA IN THE MID 1990S, I WAS RECOGNIZED NUMEROUS TIMES WITH SALES AND SERVICE AWARDS, ALWAYS RESULTING FROM AN ATTENTION TO DETAIL AND THE ABILITY AND WILLINGNESS TO PROVIDE GREAT CUSTOMER SERVICE.
Education
1997
Bachelor of Arts: POLITICAL SCIENCE/PSYCHOLOGYLOUISIANA STATE UNIVERSITY － BATON ROUGE, LAGRADUATED FROM LSU IN 1999 WITH A BACHELOR OF ARTS IN POLITICAL SCIENCE AND IN 2001 FROM LSU WITH A DEGREE IN PSYCHOLOGY.
1989
High School Diploma: COLLEGE PREPARATORYJOHN CURTIS HIGH SCHOOL － RIVER RIDGE, LA
GRADUATED WITH HONORS FROM JCCS. VARSITY LETTERMAN IN FOOTBALL FOR TWO YEARS, BASKETBALL FOR FIVE YEARS AND TRACK FOR FIVE YEARS.
NAMED TO WHO'S WHO AMONG AMERICAN HIGH SCHOOL STUDENTS AND WAS NAMED TO DUKE UNIVERSITY'S TALENT IDENTIFICATION PROGRAM (TIP)
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Resume Overview

Companies Worked For:

  • TEXAS ROADHOUSE
  • APPLEBEES
  • Bank One NA, La

School Attended

  • LOUISIANA STATE UNIVERSITY
  • JOHN CURTIS HIGH SCHOOL

Job Titles Held:

  • KEY MANAGER
  • BAR MANAGER
  • Personal Banker

Degrees

  • Bachelor of Arts : POLITICAL SCIENCE/PSYCHOLOGY
    High School Diploma : COLLEGE PREPARATORY

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