Key Manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • @JessicaFFlyn1
Professional Summary

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving culinary excellence. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service. Accomplished Tactical Trainier manager/ Key Manager with 6-year proven ability to drive sales growth, reduce costs and build business relations. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

  • Food service
  • Planning nutritious meals
  • Budget development
  • Estimating and ordering stock
  • Food preparation
  • Order processing
  • Email communications
  • Collecting information
  • Advanced clerical knowledge
  • Reporting and documentation
  • Data Entry
  • Sorting and labeling
  • Database Management
  • Word processing
  • Customer Service
  • Team Building
  • Problem Resolution
  • MS Office
  • Relationship Development
  • Project Organization
Work History
07/2015 to Current
Key Manager Gopuff Tucson, AZ,
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Obtained scanned records and uploaded into company databases.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Maintained quality levels above prescribed
  • Minimums to support team productivity and efficiency.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Managed accounts payable, accounts receivable and payroll.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Running FOH and BOH communication with over 300 plus employees
01/2010 to Current
Owner/ Show Handler Perfectly Poodle-ful City, STATE,
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Laundered soiled animal bedding immediately to reduce infection, using appropriate chemicals.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
12/2014 to 06/2015
Culinary Busch Gardens Tampa Florida City, STATE,
  • Checked stock deliveries for safety, quality and quantity.
  • Cleaned, sanitized and maintained food storage, preparation and serving areas.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food
  • Allergies and gluten intolerance.
Expected in
Bachelor of Science: Developmental Psychology
Duke University - Durham, NC

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Resume Overview

School Attended

  • Duke University

Job Titles Held:

  • Key Manager
  • Owner/ Show Handler
  • Culinary


  • Bachelor of Science

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