Responsive team leader with strong key holder background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Dedicated and hardworking manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Skills
Computer skills
Flexible
Conflict resolution
Decision-making
Organizational skills
Experience
Key Holding Manager, 11/2018 - 02/2020 Home Instead – City, STATE,
Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Assisted customers with locating and securing desired products.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Identified appropriate solutions to minimize issues and quickly solve problems.
Increased sales on consistent basis by developing key customer relationships.
Cultivated lucrative relationships with clients through active engagement, issue resolution, and computer talents.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Increased store sales 25% by cross-selling complementary items.
Guided and supported three to four staff members to consistently achieve team and personal goals.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Achieved sales goals and business objectives by motivating staff and promoting .
Mentored newly hired cashiers and stockers in upselling techniques, computer,stocking, andcustomer service to improve sales expertise.
Delegated tasks to employees based upon individual strengths and experience in cashier and stocking skills.
Hired, trained, supervised and motivated team of three retail professionals to provide knowledgeable and fast service to every guest.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reduced process lags by effectively managing three staff to ensure optimal productivity.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Researched out-of-stock items to find additional inventory in other store locations.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Enhanced sales by implementing merchandising and promotional improvements.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Processed credit card payments and counted back change and currency with 99% accuracy rate.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Built lasting client relationships by organizing and planning sales events.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Organized and updated schedules to optimize coverage for expected customer demands.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
Raised profits 20% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and complaints.
Caregiver, 06/2019 - 01/2020 Visiting Angels – City, STATE,
Assisted with meal planning to meet nutritional plans.
Monitored vital signs and medication use, documenting variances and concerning responses.
Transported patients to and from medical, dental and personal care appointments.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Fostered relationship with client, providing companionship and counseling.
Helped clients with personal needs from exercise to bathing and personal grooming.
Cultivated amiable relationships with over 10 residents, resulting in strong overall patient happiness and emotional well-being.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Maintained clean and well-organized environment to promote client happiness and safety.
Facilitated best care by developing strong and trusting rapport with patient.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Administered necessary medications as directed by care plan.
Improved patient outlook and daily living through compassionate care.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Worked with supervisory medical staff to review cases and improve care.
Laundered clothing and bedding and changed linens as many times per day as needed to prevent spread of infection.
Delivered high-quality, geriatric care to private client.
Assisted over ten residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
Coordinated with doctors and registered nurses to develop care plans for patients.
Engaged client in physical and mental activities to sustain quality of life.
Implemented group activities such as bingo and movie night activities, improving resident and staff engagement 100%.
Reported concerns to supervisory owner to maintain optimal care for all client needs.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Documented information in patient charts and communicated status updates to interdisciplinary care team...
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