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key carrying lead resume example with 9 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Client-engaging professional with energetic personality and skills in management and customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. Customer-focused, visionary-thinking leader with over nine years of experience in cultivating relationships, growing business relations, sales and managing multiple priorities with a positive attitude.

Skills
  • Customer Service and Assistance
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
Work History
02/2019 to 09/2022 Key Carrying Lead Ascena Retail Group | Springfield, MO,
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Assisted senior management with scheduling, interviewing and other administrative tasks associated with successfully running store.
  • Learned entire merchandise catalog of items to improve recommendations and increase upsells to customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Received and screened incoming calls, emails and visitors and alerted senior management to priority matters.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
11/2014 to 12/2017 Assistant Manager Famous Footwear | City, STATE,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Held weekly meetings with store manager to identify techniques to overcome sales obstacles.
  • Managed and developed sales team consisting of six employees.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Trained new associates in successful sales and performance strategies.
12/2008 to 04/2011 Photo Lab Specialist Walmart | City, STATE,
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Provided high level of assistance to customers regarding special photo projects.
  • Updated tags, displays and signage for special promotions.
Education
Expected in 03/2022 to to Master of Science | Industrial And Organizational Psychology University of Phoenix, Online, GPA:
Expected in 02/2020 to to Bachelor of Science | Business University of Phoenix, Online, GPA:
Expected in 06/2008 to to High School Diploma | Ephrata High School, Ephrata, WA, GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Ephrata High School

Job Titles Held:

  • Key Carrying Lead
  • Assistant Manager
  • Photo Lab Specialist

Degrees

  • Master of Science
  • Bachelor of Science
  • High School Diploma

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