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Key Account Service Specialist Resume Example

Resume Score: 90%

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KEY ACCOUNT SERVICE SPECIALIST
Summary

Dedicated manager with 20+ years of experience managing all aspects of daily operations for customer based businesses. Leader in generating new business and maintaining customer satisfaction which increases company profits. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.

Highlights
  • Bookkeeping, Accounting, and payroll (Quickbooks)
  • Customer-oriented
  • Client and vendor relations
  • Business communications specialist
  • Team building and Training
  • Proactive/Hands on manager
  • Invoicing and purchase orders
  • Payroll administration
  • Advanced problem solving skills
  • Superb communication skills
Experience
Key Account Service Specialist12/2014 to 05/2015Mountain High Organics, Inc.New Milford, CT

Coordinated complex administrative tasks associated with processing sales orders distribution, manufacturer and retail channels. Supported the sales department to provide accurate and timely entry of customer's orders enabling efficient order processing from receipt of purchase order to final shipping. Key customer contact for confirming orders, coordinating returns, and troubleshooting and resolving problems punctually.

  • Received and reviewed customer purchase orders and prepared them for accurate entry into system: verify pricing and promotion requests, worked with sales account manager and verified information, entered orders on time to meet lead time and ship dates.
  • Provided freight quotes and prepared shipping documents for customer's orders.
  • Maintained excellent customer service: received and processed customer claims, processed returns, and troubleshoot orders.
  • Participated in weekly Sales Planning meeting and regularly updated customer forecasts to assist both sales management and company supply chain needs.
  • Trained new employees in customer service process and procedures.
Office Manager/Bookkeeper08/2010 to 10/2014Thuesen Mechanical CorporationMt. Kisco, NY

Managed a plumbing/contracting office of 20 employees. Responsible for scheduling, managing, and overseeing the daily operations of the company.

  • All office duties including answering customer calls, scheduling appointments, dispatching employees, collections, and conflict resolution.
  • Managed employee schedules and supervised them daily.
  • Accounts payable and accounts receivable, including invoicing, proposals, contracts, and statements.
  • Utilized Quickbooks to update and organize bookkeeping for the company.
  • Created proposals and contracts for clients: supervised progress of jobs and worked closely with sub-contractors and homeowners.
  • Liaison between our clients, sub-contractor's, and employees, created a plan, executed work, and addressed and resolved issues.
  • Maintained all insurances including liability, worker's compensation, disability, and health insurances and reviewed plans for optimum coverage and costs.
  • Purchasing, inventory control, and material distribution.
General Manager08/2008 to 08/2010Fun FactorBrookfield, CT

General Manager of a children's entertainment center. Responsible for the daily operations of the company, including managing a staff of 15+ employees. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance. Managed front-end and behind the scenes operations to ensure friendly and efficient customer service.

  • Expanded the clientèle resulting in increased daily revenue of 20%.
  • Implementing new programs, classes, fund-raising events, group events, and team building events.
  • Managed, trained, and supervised staff. Scheduled employees, staff meetings, team building, and hired,fired and coached staff.
  • Handled all customer related issues; ensured the swift resolution of customer issues to preserve client loyalty.
  • Negotiated with vendors, maintained inventory, and ordered products.
  • Implemented and organized employee handbooks, guidelines and logs for services and registration in order to improve the daily operations of our staff and programs.
  • Accountable for all office duties, including the creation of programs, flyer's, and brochures.
  • Assisted in opening, preparing and staffing new location in Middlebury, CT.
Personal/Business Manager12/2007 to 06/2008Greenridge CapitalChappaqua, NY

Responsible for client's personal and business accounts payable and accounts receivable. Coordinated and executed daily household and business schedules.

  • Tracked and paid monthly expenses including mortgages, loans, vendors, and payroll.
  • Prepared tax documents for accountant.
  • Created client's personal financial statement and worked with bank representative's to provide information regarding client's accounts.
  • Recorded and tracked investments, balanced checking and savings accounts.
  • Maintained business and personal calendar, scheduled reservations, and travel itineraries.
  • Responsible for shopping for business and home, identified and coordinated home repairs and maintenance.
KidZone/Nursery Director02/2005 to 01/2006Hardscrabble ClubBrewster, NY

Designed and created new division of company to increase revenue for the Club.

  • Added new programs, facilitated and managed sports leagues for teens and adults, resulting in a revenue increase.
  • Designed and delivered children's classes, camps, parties, enrichment classes, and fund-raisers.
  • Recruited, trained, and managed 10+ employees. Responsible for employee schedules and performance reviews.
  • Created advertising and marketing programs.
  • Managed all aspects of the nursery, including daily operations and staffing.
  • Provided monthly reports to the owners.
Owner/Operator01/2000 to 07/2003PlayZone, Inc.Brewster, NY

Created, designed, and managed a children's entertainment and arts center. Responsible for general, operations, and financial management of a 14,000 square foot facility with over 3,000 clients.

  • Increased a loyal clientelle from 0-3,000 in just three years.
  • Employed and managed 25+ employees, including instructors and teachers. Trained, developed, team building, scheduling and performance reviews of staff.
  • Implemented programs and promotions, advertising and marketing.
  • Responsible for accounts payable and accounts receivable, including payroll.
  • Negotiated with vendors in order to keep costs low and profits high. Purchased all products and maintained inventory.
  • Communication with clients to achieve strong customer satisfaction and retention.
Education
Bachelor of Arts: CommunicationsUniversity of HartfordWest Hartford, CT
Additional Experience

Owner/Operator of All Star Sports Promotions; Managed Fitness Advantage of Stamford; Coordinator/Consultant for CT Sports Arena; Substitute Teacher/Para Educator for the New Milford Public School District; Nursery School Assistant Teacher at North Salem Nursery School; Mental Health Worker at Four Winds Hospital; Retail Sales.

Skills

MS Office (Word, Outlook, Excel, PowerPoint), Quickbooks, Accounts Payable and Accounts Receivable, Bookkeeping, POS Systems, Type 60+ WPM.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Mountain High Organics, Inc.
  • Thuesen Mechanical Corporation
  • Fun Factor
  • Greenridge Capital
  • Hardscrabble Club
  • PlayZone, Inc.

School Attended

  • University of Hartford

Job Titles Held:

  • Key Account Service Specialist
  • Office Manager/Bookkeeper
  • General Manager
  • Personal/Business Manager
  • KidZone/Nursery Director
  • Owner/Operator

Degrees

  • Bachelor of Arts : Communications

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