Key Account Service Specialist Resume Example

Managed a plumbing/contracting office of 20 employees. Responsible for scheduling, managing, and overseeing the daily operations of the company.

• All office duties including answering customer calls, scheduling appointments, dispatching employees, collections, and conflict resolution.
• Managed employee schedules and supervised them daily.
• Accounts payable and accounts receivable, including invoicing, proposals, contracts, and statements.
• Utilized Quickbooks to update and organize bookkeeping for the company.
• Created proposals and contracts for clients: supervised progress of jobs and worked closely with sub-contractors and homeowners.
• Liaison between our clients, sub-contractor's, and employees, created a plan, executed work, and addressed and resolved issues.
• Maintained all insurances including liability, worker's compensation, disability, and health insurances and reviewed plans for optimum coverage and costs.
• Purchasing, inventory control, and material distribution.

General Manager of a children's entertainment center. Responsible for the daily operations of the company, including managing a staff of 15+ employees. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance. Managed front-end and behind the scenes operations to ensure friendly and efficient customer service.

• Expanded the clientèle resulting in increased daily revenue of 20%.
• Implementing new programs, classes, fund-raising events, group events, and team building events.
• Managed, trained, and supervised staff. Scheduled employees, staff meetings, team building, and hired,fired and coached staff.
• Handled all customer related issues; ensured the swift resolution of customer issues to preserve client loyalty.
• Negotiated with vendors, maintained inventory, and ordered products.
• Implemented and organized employee handbooks, guidelines and logs for services and registration in order to improve the daily operations of our staff and programs.
• Accountable for all office duties, including the creation of programs, flyer's, and brochures.
• Assisted in opening, preparing and staffing new location in Middlebury, CT.

Responsible for client's personal and business accounts payable and accounts receivable. Coordinated and executed daily household and business schedules.

• Tracked and paid monthly expenses including mortgages, loans, vendors, and payroll.
• Prepared tax documents for accountant.
• Created client's personal financial statement and worked with bank representative's to provide information regarding client's accounts.
• Recorded and tracked investments, balanced checking and savings accounts.
• Maintained business and personal calendar, scheduled reservations, and travel itineraries.
• Responsible for shopping for business and home, identified and coordinated home repairs and maintenance.

Designed and created new division of company to increase revenue for the Club.

• Added new programs, facilitated and managed sports leagues for teens and adults, resulting in a revenue increase.
• Designed and delivered children's classes, camps, parties, enrichment classes, and fund-raisers.
• Recruited, trained, and managed 10+ employees. Responsible for employee schedules and performance reviews.
• Created advertising and marketing programs.
• Managed all aspects of the nursery, including daily operations and staffing.
• Provided monthly reports to the owners.

Created, designed, and managed a children's entertainment and arts center. Responsible for general, operations, and financial management of a 14,000 square foot facility with over 3,000 clients.

• Increased a loyal clientelle from 0-3,000 in just three years.
• Employed and managed 25+ employees, including instructors and teachers. Trained, developed, team building, scheduling and performance reviews of staff.
• Implemented programs and promotions, advertising and marketing.
• Responsible for accounts payable and accounts receivable, including payroll.
• Negotiated with vendors in order to keep costs low and profits high. Purchased all products and maintained inventory.
• Communication with clients to achieve strong customer satisfaction and retention.