Dedicated manager with 20+ years of experience managing all aspects of daily operations for customer based businesses. Leader in generating new business and maintaining customer satisfaction which increases company profits. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.
Coordinated complex administrative tasks associated with processing sales orders distribution, manufacturer and retail channels. Supported the sales department to provide accurate and timely entry of customer's orders enabling efficient order processing from receipt of purchase order to final shipping. Key customer contact for confirming orders, coordinating returns, and troubleshooting and resolving problems punctually.
Managed a plumbing/contracting office of 20 employees. Responsible for scheduling, managing, and overseeing the daily operations of the company.
General Manager of a children's entertainment center. Responsible for the daily operations of the company, including managing a staff of 15+ employees. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance. Managed front-end and behind the scenes operations to ensure friendly and efficient customer service.
Responsible for client's personal and business accounts payable and accounts receivable. Coordinated and executed daily household and business schedules.
Designed and created new division of company to increase revenue for the Club.
Created, designed, and managed a children's entertainment and arts center. Responsible for general, operations, and financial management of a 14,000 square foot facility with over 3,000 clients.
Owner/Operator of All Star Sports Promotions; Managed Fitness Advantage of Stamford; Coordinator/Consultant for CT Sports Arena; Substitute Teacher/Para Educator for the New Milford Public School District; Nursery School Assistant Teacher at North Salem Nursery School; Mental Health Worker at Four Winds Hospital; Retail Sales.
MS Office (Word, Outlook, Excel, PowerPoint), Quickbooks, Accounts Payable and Accounts Receivable, Bookkeeping, POS Systems, Type 60+ WPM.
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