key account sales representative resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Forward-thinking Key Account Sales Manager committed to maximizing profits and strengthening account relationships. Expertise in key account development, progress report generation and account profile creation. Diligent and industrious professional with [Number] years of experience in sales and customer service. Proficient in [Software] and [Software].

  • Product and service sales
  • Operational improvement
  • Relationship development
  • Team management
  • Problem resolution
  • Business operations
  • Project organization
Work History
Key Account Sales Representative, 06/2015 - Current
Sartorius Sted Bio New Brunswick, NJ,
  • Utilized [Software] to create sales forecasts to target monthly, daily and yearly objectives.
  • Prospected new business leads through in-person presentations and cold calling.
  • Redefined scope of engagement and target markets to increase business success rates.
  • Developed presentations to expand distribution and increase market share and volume [Number]%.
  • Acquired [Number] new customers, generating [Number]% of team revenue.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Achieved sales goals of $[Amount] and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
Director of Client Relations, 07/2006 - 06/2015
Ss&C Technologies Coral Gables, FL,
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed internal operational standards and productivity targets for [Area of expertise].
  • Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
  • Defined clear targets and objectives and communicated to other team members.
  • Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Improved staff morale and reduced employee turnover by [Number]%.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Negotiated manufacturing service agreements and quality standards.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
Regional Account Representative, 05/1998 - 01/2005
Premier Beverage Distributing City, STATE,
  • Leveraged proven sales methods to increase revenue by [Number]% and surpass sales objectives by [Number]%.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Expanded YOY revenue by $[Number] since [Timeframe], resulting in [Number]% increase.
  • Maximized business potential by providing excellent customer service and ensuring [Number]% client retention.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed and utilized [Type] reports to assist leadership with key decisions and outperformance of operational targets.
  • Developed new business by networking with prospects and valuable customers at [Type] and [Type] events.
  • Collaborated with delivery drivers to schedule and coordinate over [Number] daily deliveries of [Type] products.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Brought in new customers and retained base through proactive management of individual needs and development of robust [Type] solutions.
  • Researched potential clients and markets to prepare for appointments.
  • Used consultative sales approach to understand and meet customer needs.
Bachelor of Science: Marketing, Expected in 05/1997
St. Bonaventure University - Saint Bonaventure, NY
Status -

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Resume Overview

School Attended

  • St. Bonaventure University

Job Titles Held:

  • Key Account Sales Representative
  • Director of Client Relations
  • Regional Account Representative


  • Bachelor of Science

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