Key Account Owner Resume Example CAE Simuflite

KEY ACCOUNT OWNER

Summary

Results-focused Aviation professional with strength in managing, generating and encouraging growth. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills

Key accounts and territory management
Key account oversight
Key account development
Key account generation

Key account management
Account follow-up
Building key relationships

Experience

CAE Simuflite | Dallas, TX Key Account Owner07/2018 - Current

Key Account Owner for the largest companies in New York, Florida and Georgia.
I manage part 135 and 91 accounts consistently, and with the logistical knowledge necessary to be successful in that endeavor.
I retain a large amount of business and continually strive to add platforms throughout my territory.
I'm constantly resolving conflict and encouraging a healthy relationship between CAE and said operators. I go above and beyond to ensure that my people are happy and taken care of immediately.
I've been consistent in my goals to attain and maintain a level of respect between myself and my operators. This is reflected in the amount of business I keep at the company.
I am the events coordinator for PIC (People in Community) here at CAE. I organized and managed the Ronald McDonald house event as well as the fundraising and items drive for Genesis Women's Shelter.
My work experience has taught me the necessary lessons for managing people and events. When given challenges, I rise to the occasion and excel.

CAE Simuflite | Dallas, TX Client Services 03/2017 - 07/2018

Kept in constant contact with clients throughout their training, offering guidance and advocacy.
Alerted and notified clients of impending schedule changes and simulator malfunctions in a timely manner.
Uploaded all client check-ins to AlertMedia for easy access to necessary client information.
Requested schedule changes on clients behalf, and notified them in a calm and patient manner when their requests could not be granted.
Practiced conflict resolution in many high stress situations relating to pilot's training.
Sent out welcome texts for incoming clients and survey texts to those leaving, providing the company with valuable feedback.
Counted all schedule changes sent throughout the month and noted the reasons behind said changes for quality control and general management knowledge.
Checked In incoming clients by scanning and processing all necessary documents into Salesforce so that they could begin training.
Fingerprinter for NATA and CAE
Spoken with CAE employees all over the world to ensure a perfect experience for the client.
Have knowledge of every simulator type provided at both CAE Dallas West and East.
Used Gemini to run reservation reports for initial visits, classroom set up and AlertMedia uploading.
Put together many FMS booklets for Embraer 145 and Legacy Initial and Recurrent clients.
Sent out E-Birthday cards to every employee of CAE on their birthday and kept track of new hires.

Don Costlow Insurance Agency | Arlington, TXPersonal Lines Account Manager03/2016 - 11/2016

Supervised Personal Lines services duties, Auto, Home, Umbrella, Inland Marine, and Boat Insurance, managed the finances of the business as well as client management.
Worked with the owner of Don Costlow Insurance in improving and automating business functions
and reporting processes to gain efficiencies.
Managed all branch sales activities including consumer/business checking accounts, savings
accounts, Certificates of Deposit (CD), and other financial offerings.
Worked as Marketing Manager for Personal Lines business including Social Media Marketing.
Duties included answering multi-line telephones, order entry, data entry, copying, faxing, order
management, shipping management, order tracking, drop shipping, UPS shipping, accounting,
account reconciliation, ash handling, and personal assistant tasks.
I have gained the skills necessary to run a business and manage a client list of over 55 individuals.
Responsible for maintaining constant contact with every client and ensuring customer satisfaction
through customer service calls, emails, and physical letters.
Rated and compared each policy on 5 different market sites to find the best policy for the best
price to fit the individual client.

Newspapers in Education | San Antonio, TXSales Representative03/2015 - 03/2016

Developed and displayed: interpersonal skills as well as conflict resolution skills that are necessary
in the sales business.
Displayed competency in sales script creation and the reflexes necessary to implement changes to
the script at a moments notice to fit the individual customer.
Responsible for the establishment of new accounts and client relationships.

Education and Training

Abilene Christian University | Abilene, TXSome College (No Degree) in Clinical Psychology

Resume Overview

Companies Worked For:

CAE Simuflite
Don Costlow Insurance Agency
Newspapers in Education

School Attended

Abilene Christian University

Job Titles Held:

Key Account Owner
Client Services
Personal Lines Account Manager
Sales Representative

Degrees

Some College (No Degree) in Clinical Psychology

Key Account Owner Resume Example

Resume Score: 80%

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