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Key Account Manager / Sales Operations Coordinator Resume Example

Resume Score: 80%

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KEY ACCOUNT MANAGER / SALES OPERATIONS COORDINATOR
Summary

Extremely proactive, driven and detail-oriented Sales Operations professional with 9 years of experience in relation to progressive sales support, improving sales & customer service operations, and data analysis. Experienced in working with management and cross-functional teams to develop and implement best practices that improve departmental efficiencies while offering proven skills in providing outstanding support to either customers or internal teams.

Skills
  • Microsoft Office Suite
  • CRMs: SalesForce & SugarCRM
  • Excel (vlookup, sumif, pivot tables, etc.)
  • Self-managed & self-starter
  • Data-driven decision maker
  • Clear communication
  • Cross-functional teamwork
  • Business process improvement
  • Problem solver / critical thinker
  • Quickly learns internal & industry applications
  • Team leader
  • Planning and coordination
  • B2B sales
  • Post-sales support
  • Invoice generation
  • Business operations
  • Administrative support
  • Process improvement
  • Problem resolution
  • Customer service
  • Project organization
  • Operational improvement
Experience
Key Account Manager / Sales Operations Coordinator | 11/2011 to 08/2020
California Costume Collections, Inc. - Los Angeles, CA
  • Oversaw and collaborated with 42 accounts totaling upwards of $11m in annual sales, which includes managing the company's largest account.
  • Consulted, analyzed and then effectively strategized with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Utilized Oracle A2000 ERP along with Excel reporting to enter, monitor and release customer purchase orders.
  • Effectively implemented, and maintained sales processes such as lead management, territory account/lead re-distribution, KPI metric analysis and creating ad hoc reports for upper management, in the absence of a VP of Sales.
  • Launched and maintained the company's first MAP monitoring program that worked to improve retail sales and the company's brand within the U.S. e-commerce marketplace.
Sales Support Coordinator | 05/2016 to 11/2017
California Costume Collections, Inc. - Los Angeles, CA
  • Supported Account Managers in completing tasks for customer or departmental benefit.
  • Utilized the Oracle A2000 ERP to enter, and review customer purchase orders.
  • Created Ad Hoc reports and Excel reporting templates for Account Managers to utilize either for internal reporting or customer reporting purposes.
  • Actively maintained product knowledge to support Account Managers and customers.
  • Created, manipulated and complied records, from multiple programs, to provide data reports in a timely manner to Account Managers and/or customers.
  • Planned & organized all aspects of the company's involvement in the annual industry trade show.
  • Collaborated with customers, employees and management to promote, drive and maintain continuous improvement in processes and productivity.
  • Provide customer support and work with Account Managers to resolve any customer-related issues.
Sr. Sales Support Supervisor | 01/2013 to 05/2016
Deliver-It - Tustin, CA
  • Responsible for overseeing and delegating tasks within the Sales Support dept.
  • Coordinate and complete day-to-day tasks such as preparing rate sheets/quotes/contracts, account setup, plus any additional required requests.
  • Trained customers on company software and technology.
  • Accompanied Account Executives on customer-facing meetings to provide support and training to customers as well as setup printers.
  • Successfully implemented system-wide changes that directly increased profitability and efficiencies.
  • Served as company Administrator for the E-Courier system questions and/or improvement requests.
  • Streamlined processes for Accounting and Customer Service departments by providing training on the proper usage of the E-Courier system.
Sales Support Coordinator | 01/2011 to 01/2013
Norco Delivery Services - Los Angeles, Anaheim, CA
  • Supported Account Managers to provide necessary documents, setup and training for new customers.
  • Collaborated with Account Managers and upper management to review, and complete RFPs and rate proposals for new potential customers.
  • Handled, prioritized and problem-solved customer issues such as lost packages, credit requests, online portal troubleshooting, printer troubleshooting, and shipping quotes in the absence of any available Account Executives.
  • Accompanied Account Executives on customer-facing meetings to provide support and assist in customer training.
  • Maintained customer database and files.
Education and Training
California State University, Fullerton - Fullerton, CA
Bachelor of Arts
American Studies, 05/2011
California State University, Fullerton - Fullerton, CA
Bachelor of Arts
Women's Studies, 05/2011
Accomplishments
  • Developed and implemented company's COVID-19 employee manual outlining all proper business procedures and office policies during this pandemic.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Offered role of Sales Manager within my first two years at the company, after the VP of Sales left the company.
  • Improved office productivity by devising numerous process improvements.

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Resume Overview

Companies Worked For:

  • California Costume Collections, Inc.
  • Deliver-It
  • Norco Delivery Services

School Attended

  • California State University, Fullerton

Job Titles Held:

  • Key Account Manager / Sales Operations Coordinator
  • Sales Support Coordinator
  • Sr. Sales Support Supervisor

Degrees

  • Bachelor of Arts
    Bachelor of Arts

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