Key Account Manager / Sales Operations Coordinator Resume Example California Costume Collections, Inc.

KEY ACCOUNT MANAGER / SALES OPERATIONS COORDINATOR

Summary

Extremely proactive, driven and detail-oriented Sales Operations professional with 9 years of experience in relation to progressive sales support, improving sales & customer service operations, and data analysis. Experienced in working with management and cross-functional teams to develop and implement best practices that improve departmental efficiencies while offering proven skills in providing outstanding support to either customers or internal teams.

Skills

Microsoft Office Suite
CRMs: SalesForce & SugarCRM
Excel (vlookup, sumif, pivot tables, etc.)
Self-managed & self-starter
Data-driven decision maker
Clear communication
Cross-functional teamwork
Business process improvement
Problem solver / critical thinker
Quickly learns internal & industry applications
Team leader

Planning and coordination
B2B sales
Post-sales support
Invoice generation
Business operations
Administrative support
Process improvement
Problem resolution
Customer service
Project organization
Operational improvement

Experience

Key Account Manager / Sales Operations Coordinator | 11/2011 to 08/2020
California Costume Collections, Inc. - Los Angeles, CA

Oversaw and collaborated with 42 accounts totaling upwards of $11m in annual sales, which includes managing the company's largest account.
Consulted, analyzed and then effectively strategized with long-term, new and prospective customers to understand needs and propose ideal solutions.
Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Utilized Oracle A2000 ERP along with Excel reporting to enter, monitor and release customer purchase orders.
Effectively implemented, and maintained sales processes such as lead management, territory account/lead re-distribution, KPI metric analysis and creating ad hoc reports for upper management, in the absence of a VP of Sales.
Launched and maintained the company's first MAP monitoring program that worked to improve retail sales and the company's brand within the U.S. e-commerce marketplace.

Sales Support Coordinator | 05/2016 to 11/2017
California Costume Collections, Inc. - Los Angeles, CA

Supported Account Managers in completing tasks for customer or departmental benefit.
Utilized the Oracle A2000 ERP to enter, and review customer purchase orders.
Created Ad Hoc reports and Excel reporting templates for Account Managers to utilize either for internal reporting or customer reporting purposes.
Actively maintained product knowledge to support Account Managers and customers.
Created, manipulated and complied records, from multiple programs, to provide data reports in a timely manner to Account Managers and/or customers.
Planned & organized all aspects of the company's involvement in the annual industry trade show.
Collaborated with customers, employees and management to promote, drive and maintain continuous improvement in processes and productivity.
Provide customer support and work with Account Managers to resolve any customer-related issues.

Sr. Sales Support Supervisor | 01/2013 to 05/2016
Deliver-It - Tustin, CA

Responsible for overseeing and delegating tasks within the Sales Support dept.
Coordinate and complete day-to-day tasks such as preparing rate sheets/quotes/contracts, account setup, plus any additional required requests.
Trained customers on company software and technology.
Accompanied Account Executives on customer-facing meetings to provide support and training to customers as well as setup printers.
Successfully implemented system-wide changes that directly increased profitability and efficiencies.
Served as company Administrator for the E-Courier system questions and/or improvement requests.
Streamlined processes for Accounting and Customer Service departments by providing training on the proper usage of the E-Courier system.

Sales Support Coordinator | 01/2011 to 01/2013
Norco Delivery Services - Los Angeles, Anaheim, CA

Supported Account Managers to provide necessary documents, setup and training for new customers.
Collaborated with Account Managers and upper management to review, and complete RFPs and rate proposals for new potential customers.
Handled, prioritized and problem-solved customer issues such as lost packages, credit requests, online portal troubleshooting, printer troubleshooting, and shipping quotes in the absence of any available Account Executives.
Accompanied Account Executives on customer-facing meetings to provide support and assist in customer training.
Maintained customer database and files.

Education and Training

California State University, Fullerton - Fullerton, CA

Bachelor of Arts

American Studies, 05/2011

California State University, Fullerton - Fullerton, CA

Bachelor of Arts

Women's Studies, 05/2011

Accomplishments

Developed and implemented company's COVID-19 employee manual outlining all proper business procedures and office policies during this pandemic.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Offered role of Sales Manager within my first two years at the company, after the VP of Sales left the company.
Improved office productivity by devising numerous process improvements.

Resume Overview

Companies Worked For:

California Costume Collections, Inc.
Deliver-It
Norco Delivery Services

School Attended

California State University, Fullerton

Job Titles Held:

Key Account Manager / Sales Operations Coordinator
Sales Support Coordinator
Sr. Sales Support Supervisor

Degrees

Bachelor of Arts
Bachelor of Arts

Key Account Manager / Sales Operations Coordinator Resume Example

Resume Score: 80%

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