Key Account Manager / Sales Operations Coordinator Resume Example
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KEY ACCOUNT MANAGER / SALES OPERATIONS COORDINATOR
Summary
Extremely proactive, driven and detail-oriented Sales Operations professional with 9 years of experience in relation to progressive sales support, improving sales & customer service operations, and data analysis. Experienced in working with management and cross-functional teams to develop and implement best practices that improve departmental efficiencies while offering proven skills in providing outstanding support to either customers or internal teams.
Skills
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Experience
Key Account Manager / Sales Operations Coordinator | 11/2011 to 08/2020
Centene Corporation - Golden Eagle , IL
Centene Corporation - Golden Eagle , IL
- Oversaw and collaborated with 42 accounts totaling upwards of $11m in annual sales, which includes managing the company's largest account.
- Consulted, analyzed and then effectively strategized with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Utilized Oracle A2000 ERP along with Excel reporting to enter, monitor and release customer purchase orders.
- Effectively implemented, and maintained sales processes such as lead management, territory account/lead re-distribution, KPI metric analysis and creating ad hoc reports for upper management, in the absence of a VP of Sales.
- Launched and maintained the company's first MAP monitoring program that worked to improve retail sales and the company's brand within the U.S. e-commerce marketplace.
Sales Support Coordinator | 05/2016 to 11/2017
Centene Corporation - Granite City , IL
Centene Corporation - Granite City , IL
- Supported Account Managers in completing tasks for customer or departmental benefit.
- Utilized the Oracle A2000 ERP to enter, and review customer purchase orders.
- Created Ad Hoc reports and Excel reporting templates for Account Managers to utilize either for internal reporting or customer reporting purposes.
- Actively maintained product knowledge to support Account Managers and customers.
- Created, manipulated and complied records, from multiple programs, to provide data reports in a timely manner to Account Managers and/or customers.
- Planned & organized all aspects of the company's involvement in the annual industry trade show.
- Collaborated with customers, employees and management to promote, drive and maintain continuous improvement in processes and productivity.
- Provide customer support and work with Account Managers to resolve any customer-related issues.
Sr. Sales Support Supervisor | 01/2013 to 05/2016
Deliver-It - City , STATE
Deliver-It - City , STATE
- Responsible for overseeing and delegating tasks within the Sales Support dept.
- Coordinate and complete day-to-day tasks such as preparing rate sheets/quotes/contracts, account setup, plus any additional required requests.
- Trained customers on company software and technology.
- Accompanied Account Executives on customer-facing meetings to provide support and training to customers as well as setup printers.
- Successfully implemented system-wide changes that directly increased profitability and efficiencies.
- Served as company Administrator for the E-Courier system questions and/or improvement requests.
- Streamlined processes for Accounting and Customer Service departments by providing training on the proper usage of the E-Courier system.
Sales Support Coordinator | 01/2011 to 01/2013
Norco Delivery Services - City , STATE
Norco Delivery Services - City , STATE
- Supported Account Managers to provide necessary documents, setup and training for new customers.
- Collaborated with Account Managers and upper management to review, and complete RFPs and rate proposals for new potential customers.
- Handled, prioritized and problem-solved customer issues such as lost packages, credit requests, online portal troubleshooting, printer troubleshooting, and shipping quotes in the absence of any available Account Executives.
- Accompanied Account Executives on customer-facing meetings to provide support and assist in customer training.
- Maintained customer database and files.
Education and Training
California State University, Fullerton - City
Bachelor of Arts
American Studies, 05/2011
California State University, Fullerton - City
Bachelor of Arts
Women's Studies, 05/2011
Accomplishments
- Developed and implemented company's COVID-19 employee manual outlining all proper business procedures and office policies during this pandemic.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Offered role of Sales Manager within my first two years at the company, after the VP of Sales left the company.
- Improved office productivity by devising numerous process improvements.
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School Attended
- California State University, Fullerton
Job Titles Held:
- Key Account Manager / Sales Operations Coordinator
- Sales Support Coordinator
- Sr. Sales Support Supervisor
Degrees
- Bachelor of Arts
Bachelor of Arts
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