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key account manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Lead Generation
  • Revenue Generation
  • Business Development
  • Business Strategies
  • Key Account Management
  • Customer Rapport
  • Cross-Functional Collaboration
  • Proficient in [Technology]
  • Sales Quota Achievement
  • Territory Management
  • Client Relationship Building
  • Account Development
  • Sales Tactics
  • Needs Analysis
  • Relationship Selling
  • Account Retention
  • Client Needs Assessment
Experience
12/2022 to Current
Key Account Manager Pepsico Monticello, MN,
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Followed up with clients to gauge product success and promote satisfaction.
  • Addressed client questions and resolved complaints related to products, services and accounts.
  • Managed key accounts with responsibility for sales, contracts, negotiations and reporting.
  • Negotiated contract terms with clients and established important deadlines.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Listened to customer needs to identify and recommend best products and services.
  • Increased profitability and revenue by generating $500,000 in sales per month.
10/2011 to 12/2022
Sales Representative Ascend Learning Santa Ana, CA,
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Contacted new and existing customers to outline benefits of Equipment.
  • Fostered relationships with customers to expand customer base and retain business.
  • Monitored customer order process and addressed customer issues.
  • Adhered to company initiatives and achieved established goals.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Increased profitability and rental revenue by generating $300,000+ in sales per month.
03/2010 to 09/2011
Dispatcher Genesee & Wyoming Dallas, TX,
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reported delays, accidents or other traffic and transportation situations.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Investigated and resolved customer and vendor issues to retain business.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
03/2008 to 08/2010
Dispatcher Genesee & Wyoming East Peoria, IL,
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.
  • Managed daily delivery and work schedules to maximize coverage.
  • Identified locations and needs of callers to accurately send assistance.
  • Reported delays, accidents or other traffic and transportation situations.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Responded immediately to Police, CHP, and Sheriff emergency requests by routing correct trucks to locations.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Communicated with individuals within inbound call center setting to complete dispatch support for AAA Club Service calls.
Education and Training
Expected in 06/1985 to to
High School Diploma:
US Grant High School - Van Nuys, CA,
GPA:
Expected in to to
: General Studies
Los Angeles Pierce College - Woodland Hills, CA
GPA:

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Resume Overview

School Attended

  • US Grant High School
  • Los Angeles Pierce College

Job Titles Held:

  • Key Account Manager
  • Sales Representative
  • Dispatcher
  • Dispatcher

Degrees

  • High School Diploma
  • Some College (No Degree)

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