Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Talented and Dynamic Key Account Manager with 10 years' experience and a strong background playing a vital role in the development, management, growth and retention of Key Accounts. A Customer Service Oriented Team Leader, dedicated to fueling revenues, enhancing Customer experience and retaining brand loyalty. An Ambassador for Health, Safety, Security and Environment (HSSE) and highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.


* Building Strong Team/Customer


* Customer Service Management

* Agility in Problem Solving

* Sales Expertise & Marketing Processes

* Strategic Project Planning

* Winning Proposals & Contract Negotiations

* Bid Process Management

* Budget Management & Cost Retention

* Stock Management

* General HSSE Systems

* Efficient Administrator

* Keys to Auditing

Work History
03/2010 to 01/2020 Key Account Manager - Commercial Sales Montana State University, Inc | Bozeman, MT,
  • Financial Performance - surpass targets for Volume in the packed Segment, Gross Profit, and Accounts Receivable
  • Customer Management and Territory Oversight -Growth in the Bulk Segment with a focus on NCA opportunities (creating, winning and managing to drive business sustainability)
  • HSSE -Drive partners (Filling plants, Dealer network & Commercial Customers) to observe Safety Practices and conduct operations compliance with all safety standards
  • Update and Maintain Sales Pipeline, recording/reporting on market activities with insight/plans to action
  • Execution of the Customer Management System amongst all Partners and their Stakeholders
  • Leveraged strategic planning to penetrate key accounts
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $1.8b
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
  • Produced and submitted weekly reports outlining progress against KPI objectives
  • Arrange and/or execute the requisite Trainings for assigned territory
  • Drove operational improvements which resulted in savings and improved profit margins
  • Increased customer satisfaction by resolving [Product or overpriced and delivery] issues
  • Developed team communications and information for Plant Toolbox meetings
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Worked with Enduser customers to understand needs and provide related service
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
11/2006 to 02/2010 Procurement Officer Massy Gas Products Ja, Ltd. (Former Shell Co.) | City, STATE,
  • Negotiate, Secure, Certify signed contract for all Suppliers
  • Committee Member - Procurement Contracts Committee
  • Process Suppliers Payments
  • Maintained current understanding of pricing structures, market conditions and trends in industry
  • Evaluated internal needs and developed plans for maintaining optimal supply levels
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures
  • Input, analyzed and reported on data covering all aspects of procurement operations
  • Developed and strengthened supplier relationships
  • Researched new vendors and partners to obtain most cost effective pricing for goods and services
  • Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
03/2004 to 10/2006 Procurement & Admin. - Country Chairman The Shell Co. (W.I.) Ltd. | City, STATE,
  • Interacted with vendors, contractors and professional services personnel for the entire Procurement Process from enquiry to payment
  • Managed/oversea Line Staff
  • Managed budget, produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Handled all scheduling for Country Chairman's calendar and prepared meeting agenda and materials
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
  • Worked with senior management to initiate new projects and assist in various processes
  • Allocated executive tasks and managed complex calendars and administrative functions meetings
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
Expected in Bachelor of Science | Business Administration Nova Southeastern University, Davie, FL, GPA:
Expected in 2004 Diploma | Human Resource Development University College of The Caribbean - Jamaica, Kingston, Jamaica, GPA:
Expected in 2004 Diploma | Business Administration University College of The Caribbean, Kingston, Jamaica, GPA:
Expected in 2002 Diploma | Financial Management Institute of Management & Production, Kingston, Jamaica, GPA:
  • Collaborated with team of 16 persons in the development of the "No Customer left behind" Project, covering a customer base of over 250 Dealers and Sub-Dealers
  • Initiated a "Plant Staff recognition Program"
  • First Awardee of the "GasPro Star Performer" Award

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Resume Overview

School Attended

  • Nova Southeastern University
  • University College of The Caribbean - Jamaica
  • University College of The Caribbean
  • Institute of Management & Production

Job Titles Held:

  • Key Account Manager - Commercial Sales
  • Procurement Officer
  • Procurement & Admin. - Country Chairman


  • Bachelor of Science
  • Diploma
  • Diploma
  • Diploma

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