Key Account Manager Resume Example Total Protection

KEY ACCOUNT MANAGER

Professional Summary

I am an accomplished Sales Manager offering over 20 years of solid experience in sales and customer service . Having lived in the US for 5 years I was granted Green Card status in December 2020. I am currently at home looking after my children and actively seeking a position were I can utilize my wide range of skills and further my career.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am highly motivated and flexible which means I can work on my own or as part of a team however I am happy in either role.

I am confident in communicating effectively with people at all levels and work well under pressure.

I have always demonstrated a consistently positive and professional approach in my previous roles and coupled with my commitment to providing a superior level of customer service, this I believe would make me a valuable and committed acquisition to the team at Cleveland Clinic.

Skills

Sales
Sales Goals
Consultative selling
Product Sales
Market Strategy
Business Development

Direct sales
Sales processes
New Business Development
Coaching and mentoring
B to B sales

Work History

Key Account Manager10/2011 to 03/2013
Total Protection – Stock, United Kingdom England, United Kingdom England

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Investigated and integrated new strategies to expand business operations and grow customer base.
Principle Duties ~ Outbound sales calls to every customer who had received aquotation. Covert orders in to sales whilst maintain existing client contracts.
To operate the switch board and direct calls accordingly
To maintain accurate and up to date employee records in line with
company best practice
To formulate the yearly Business Plan
To assist in daily administration tasks effectively
Attracted new clientele and developed customer relationships by hosting product-focused events.
Collaborated with upper management to implement continuous improvements and exceed team goals.

Retail Travel Sales Manager12/1999 to 07/2002
Travelworld – Heswall, United Kingdom England

Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Conducted ongoing staff development to help employees achieve growth within job roles.
Planned and prepared work schedules to assign [Number]-member team to specific tasks.
Overall responsibility for increasing profit and volume. Year on year.
Maintained a knowledge of all current company campaigns and
objectives, and their potential impact within the industry.
Conduct daily team talks, buzz sessions and on the spot follow up
conversations with all staff to provide constant team motivation, to
ensure a consistent high level of customer service was always given.
Meet the ever changing needs and requirements of every customer.
Monitor and maintain error free processing of both customers and
internal documentation.
To ensure all training and development needs were met within the
team.
Implementation of regional training courses to ensure all stores
delivered the same high standards, and established individual
capabilities within the team.

Retail Travel Sales Manager06/1997 to 12/1999
Lunn Poly Travel – Birkenhead, United Kingdom England

Key principle duties as listed above
Conducted orientation sessions and organized on-the-job training for new hires.
Implemented new learning strategies depending upon employees' skill levels.
Managed new employee orientation training program and monthly reviews.

Retail Travel Sales Manager01/1995 to 06/1997
Lunn Poly Travel – Birkenhead, United Kingdom England

Key responsibilities as listed above.
Promoted to store manager due to my comprehensive knowledge and understanding of all company procedures, and the development of a wide range of skills including superior organizational skills and excellent team leadership.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Kept orderly and accurate accounting records by monitoring sales documentation.
Managed day-to-day staffing and handled scheduling for all store employees.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Exceeded targets by building, directing and motivating high-performing sales team.

Education

High School DiplomaPark High School- United Kingdom England

Bolton College- United Kingdom England

Continuing education in Retail Travel
C O T A C Certification, Certificate of Travel Agent Competence

Refinishing Furniture with Chalk Paint

I love to find beautiful pieces of wooden furniture that have been neglected or just become dated with time.

I have been using Chalk Paint which is an incredibly easy and effective paint finish that gives such an amazing transformation to old furniture.

The chalk paint makes any refinishing project simple to do as you do not require hours of sanding or several undercoats of paint.

Resume Overview

Companies Worked For:

Total Protection
Travelworld
Lunn Poly Travel

School Attended

Park High School
Bolton College

Job Titles Held:

Key Account Manager
Retail Travel Sales Manager
Retail Travel Sales Manager

Degrees

High School Diploma

Key Account Manager Resume Example

Resume Score: 80%

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