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key account manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Insightful Key Account Manager offering 30+ years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Account Management
  • Team Member Motivation
  • Staff Training and Motivation
  • Merchandising Proficiency
  • Effective Customer Upselling
  • Flexible Schedule
  • Reliable & Trustworthy
  • Team Building
  • Good Work Ethic
  • People Skills
  • Supervision & Leadership
  • Active Listening
  • Microsoft Office
  • Friendly, Positive Attitude
  • Customer Service
  • Planning & Organizing
  • Relationship Building
  • Problem Resolution
Experience
10/1992 to Current
Key Account Manager Ds Waters Of America, Inc. Levittown, PA,
  • Communicated with retailers to provide information on promotions and sales.
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
  • Delivered feedback from retailers to management to share suggestions, ideas and questions.
  • Maximized retailer sales of products through experience marketing, providing exceptional customer service.
  • Implemented solutions and strategies to keep clients from turning to competitive businesses.
  • Maintained positive working relationships with retailers and representatives.
  • Followed up with clients to gauge product success and promote satisfaction.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Negotiated contract terms with clients and established important deadlines.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Posed as models for advertising, artistic creation and display of goods.
  • Reduced process lags by training employees on best practices and protocols.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
02/1986 to 08/1992
Offoce Manager Td Garden Aiken, SC,
  • Interpreted and communicated work procedures and company policies to staff.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Used judgment and initiative in handling confidential matters and requests.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
06/1980 to 04/1986
Sales Representative Coca Cola Bottling Co City, STATE,
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed key customer relationships to increase sales.
  • Contacted new and existing customers to outline benefits of products.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Monitored customer order process and addressed customer issues.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Adhered to company initiatives and achieved established goals.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Demonstrated product features to align with customer needs.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend best products and services.
01/1975 to 06/1980
Cashier/Floor Associate Newberry Park Hardware City, STATE,
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Used product knowledge to suggest items to match client needs.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted customers by providing information and resolving complaints.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education and Training
Expected in 06/1975 to to
High School Diploma:
Thousand Oaks High School - Thousand Oaks, CA
GPA:

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Resume Overview

School Attended

  • Thousand Oaks High School

Job Titles Held:

  • Key Account Manager
  • Offoce Manager
  • Sales Representative
  • Cashier/Floor Associate

Degrees

  • High School Diploma

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