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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

2-1/2 years experience as a Key Account Manager with Bio-Techne supporting sales for our well known R&D Systems, Tocris, Novus Biologicals, and ProteinSimple brands in a highly competitive biotech market space

Grew territory 2.1% YTD - met or exceeded goal every month and quarter since July 2014

Manage 100+ accounts worth $9.49M covering 13 states

3 years of Analytical Chemistry Laboratory Services B2B sales experience.

First year with Katz Analytical Services, I increased company sales by 15% in first 6 months

Won contracts with Fortune 500 medical device corporations

2 years with Braun Intertec, managed accounts worth 25% of sales in custom analytical services

Leadership experience as a Laboratory Supervisor and Project Manager Experience supporting cross-functional teams, working with engineering and regulatory to understand and address technical challenges.

Work Experience
Key Account Manager, 03/2012 to Current
Chefs WarehouseQueens, NY,
  • Bio-Techne is a market leader in the development and manufacturing of biotech reagents - providing the well-known brands to the scientific communities; R&D Systems, Tocris, Novus Biologicals, ProteinSimple, and Biospacific
  • Manage a portfolio of 100+ accounts worth $ 9.49M in sales.
  • To keep in touch with my customers and continue to build a relationship, I travel routinely to key accounts - my main objectives to visiting are: to strengthen the relationship, an opportunity to get referrals, an opportunity to grow the account by cross-selling, introduce new products, convert business from competitors, and an opportunity to hear from researchers first hand about new technologies and how we can improve products and services
  • Keep detailed records of daily activities through Sales Force online customer database.
  • To manage and organize my territory - I plan and execute a Territory Business Plan- that includes a strategy to turn around accounts that are declining and a plan to leverage what is working across to other accounts
  • Exceeding Territory sales goal by 2.1% YTD.
  • My largest account ($1.04M) is up 2% - 3 others in the Top 5 are in double digit growth.
  • I work well with our distributor, leveraging their position in the field, we have converted competitor's business that has the potential to increase the account by 15%
  • Coordinated with our Product Manager, and our distributor to host a technical seminars to better position our Luminex Assays to Key Customers
Director of Technical Marketing, 05/2011 to 03/2012
Katz Analytical ServicesCity, STATE,
  • Katz Analytical Services was a small analytical chemistry laboratory supporting the medical device and pharmaceutical communities.
  • As director of technical marketing, I sourced new opportunities to expand existing business and generate new clients.
  • Increased sales by 15% in first 6 months
  • Tapped new markets - forensic testing
  • Added new accounts that included Fortune 500 Medical Device companies
  • Managed and strengthened existing business relationships through routine visits.
  • Anticipated client needs by researching industry trends and guidelines.
  • Provided networking opportunities by being active within technical societies, coordinating technical meetings and attending conferences.
  • Regularly promoted KAS as a technical leader in the business by showcasing our work in the quarterly newsletter and in technical application notes.
Sr. Pharmaceutical Chemist, 09/2006 to 02/2011
Medtronic- NeuromodulationCity, STATE,
  • I provided technical support for materials and engineering groups to coordinate material characterization and system testing for medical device development and regulatory submissions
  • Improved inorganic leachables methods
  • Added technical expertise for metal corrosion and characterization
  • Provided technical support and collaborated with engineering on existing product franchises in support of manufacturing change control
  • I presented my work through technical presentations and posters to project teams and forums
  • Developed and initiated a Request for Analysis system to manage analytical requests which improved communication and document control
  • Developed and validated several chromatography methods for drug product, impurities, and admixtures; expanding the laboratory's portfolio of method capabilities and fulfilled regulatory requirements for testing.
Inorganic Laboratory Supervisor-Project Scientist, 02/2004 to 09/2006
Braun Intertec, CorpCity, STATE,
  • Braun Intertec is an environmental engineering consulting firm.
  • I was a supervisor in the analytical laboratory, supervising up to 7 chemists and was active in sales and marketing.
  • As a lab supervisor, I was responsible for managing clients and their projects by discussing their analytical needs, making sure the analysis was completed and on time, and following up with a final report.
  • I managed and strengthened client relationships through regular visits and phone calls
  • Managed accounts contributing to a growth of 25% in sales in custom services
  • Implemented a new method application to increase our air monitoring portfolio- increased and diversified our industrial hygiene customer base and increased sales through slow fiscal quarters
  • Showcased our technical strengths by contributing to the department's external newsletter
  • I was a Project Manager supporting projects requiring custom method development.
  • I listened to the client to understand the technical issue and followed through with a workable experiment that would yield meaningful and useful results.
Education
Bachelor of Arts: Chemistry Microbiology, Expected in 1991
New Mexico State University - Las Cruces, NM
GPA:

Chemistry - Emphasis in Microbiology, Minor in Psychology

Skills

Strong technical background allows me to better communicate with my scientific customers

Proficient User of Sales Force on-line customer management database

Great listening and communication skills

Problem solver - good at leveraging resources and figuring out a way to solve issues

Work well with others

Very competitive - I like to win and I love what I do

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Resume Overview

School Attended

  • New Mexico State University

Job Titles Held:

  • Key Account Manager
  • Director of Technical Marketing
  • Sr. Pharmaceutical Chemist
  • Inorganic Laboratory Supervisor-Project Scientist

Degrees

  • Bachelor of Arts

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