Key Account Manager Resume Example Skf Global Inc.

KEY ACCOUNT MANAGER

Professional Summary

Dynamic Key Account Manager with 8 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales life cycles with focus on territory expansion.

Work History

Key Account Manager, 12/2017 to CurrentSkf Global Inc., Elgin, IL

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
Successfully convinced clients to purchase instead of leasing to minimize losses to competitors and extend individual client investments
Elevated account management by predicting potential competitive threats and outlining proactive solutions
Leveraged strategic planning to penetrate key accounts
Utilized CRM to track customer information and drive purchases of new a product
Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $50,000
Maintained open communication with global locations to facilitate smooth collaboration
Used CRM tracking spreadsheets to monitor information about customers, shipments and business activities
Stayed on top of shipment locations and current status to update offices and customers
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Developed, updated and maintained database of existing and potential customers in CRM
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Frequently provided sales and product training to all distribution channels

Linguistic/Wheel Vehicle Mechanic, 02/2016 to 07/2018United States Army Reserve, Lansdale, PA

Inspect all military vehicles, their associated trailers and material handling equipment systems
Inspecting, servicing, maintaining, repairing, replacing, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components
Service automotive electrical systems including wiring harness, starting and charging systems
Perform wheeled vehicle recovery operations
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
Troubleshot faults and devised successful solutions in a self-directed manner
Performed troubleshooting and diagnostic procedures to locate the source of malfunctions

Account Manager for France, Portugal, and Spain, 01/2012 to 01/2015Bascotecnia Angola, Luanda, Angola

Developed new account relationships within assigned territory
Responded to customer needs' needs and requirements with appropriate product solution
Created presentations and presented them to various decision-making audiences
Provided sales and product training
Assisted all channels of distribution in fieldwork to assist in brand recognition
Monitored social media and online sources for industry trends
Equipped and organized facility to comply with company strategy for online and offline quality controls
Developed and executed plans to monitor standard process adherence
Adhered to established policies, procedures and compliance for satisfactory audit rating
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Oversaw sales forecasting, goal setting and performance reporting for all accounts
Worked closely with executive team to outline company goals and transfer goals to account holders
Oversaw multiple accounts and worked diligently to meet and exceed performance goals

Education

MBA, Business Administration, 2021

Grand Canyon University - Phoenix, AZ

Bachelor of Science, Business Administration, Engineering Management Technology, 2019

Grantham University - Lenexa, KS

Business Leadership Certificate, 2019

Northwood University - Midland, MI

Skills

High speaking and written fluency in foreign language: French, Portuguese, French
High level of accountability
Excellent MS Office proficiency, including PowerPoint, Excel and Word
Customer service
Account management
Dynamic presentation & communication skills
Client-needs assessment
CRM familiarity
Lead generator
Management
Customer service
Decision-making
Team building
Leadership
Multi-tasking

Needs assessment
Presentation skills
Problem solving
Product promotion
Sales
Product training
Consultative selling
Relationship selling
Business development
Self-motivated
Price quoting
Shipment tracing
Sales life cycle management
High-impact proposal presentation
Account development

Resume Overview

Companies Worked For:

Skf Global Inc.
United States Army Reserve
Bascotecnia Angola

School Attended

Grand Canyon University
Grantham University
Northwood University

Job Titles Held:

Key Account Manager
Linguistic/Wheel Vehicle Mechanic
Account Manager for France, Portugal, and Spain

Degrees

MBA , Business Administration 2021
Bachelor of Science , Business Administration, Engineering Management Technology 2019
Business Leadership Certificate , 2019

Key Account Manager Resume Example

Resume Score: 80%

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