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Key Account Manager Resume Example

Resume Score: 80%

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KEY ACCOUNT MANAGER
Professional Summary

Dynamic Key Account Manager with 8 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales life cycles with focus on territory expansion.

Work History
Key Account Manager, 12/2017 to CurrentSkf Global Inc., Elgin, IL
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
  • Successfully convinced clients to purchase instead of leasing to minimize losses to competitors and extend individual client investments
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Leveraged strategic planning to penetrate key accounts
  • Utilized CRM to track customer information and drive purchases of new a product
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $50,000
  • Maintained open communication with global locations to facilitate smooth collaboration
  • Used CRM tracking spreadsheets to monitor information about customers, shipments and business activities
  • Stayed on top of shipment locations and current status to update offices and customers
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Developed, updated and maintained database of existing and potential customers in CRM
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Frequently provided sales and product training to all distribution channels
Linguistic/Wheel Vehicle Mechanic, 02/2016 to 07/2018United States Army Reserve, Lansdale, PA
  • Inspect all military vehicles, their associated trailers and material handling equipment systems
  • Inspecting, servicing, maintaining, repairing, replacing, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components
  • Service automotive electrical systems including wiring harness, starting and charging systems
  • Perform wheeled vehicle recovery operations
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
  • Troubleshot faults and devised successful solutions in a self-directed manner
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions
Account Manager for France, Portugal, and Spain, 01/2012 to 01/2015Bascotecnia Angola, Luanda, Angola
  • Developed new account relationships within assigned territory
  • Responded to customer needs' needs and requirements with appropriate product solution
  • Created presentations and presented them to various decision-making audiences
  • Provided sales and product training
  • Assisted all channels of distribution in fieldwork to assist in brand recognition
  • Monitored social media and online sources for industry trends
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
  • Developed and executed plans to monitor standard process adherence
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts
  • Worked closely with executive team to outline company goals and transfer goals to account holders
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
Education
MBA, Business Administration, 2021
Grand Canyon University - Phoenix, AZ
Bachelor of Science, Business Administration, Engineering Management Technology, 2019
Grantham University - Lenexa, KS
Business Leadership Certificate, 2019
Northwood University - Midland, MI
Skills
  • High speaking and written fluency in foreign language: French, Portuguese, French
  • High level of accountability
  • Excellent MS Office proficiency, including PowerPoint, Excel and Word
  • Customer service
  • Account management
  • Dynamic presentation & communication skills
  • Client-needs assessment
  • CRM familiarity
  • Lead generator
  • Management
  • Customer service
  • Decision-making
  • Team building
  • Leadership
  • Multi-tasking
  • Needs assessment
  • Presentation skills
  • Problem solving
  • Product promotion
  • Sales
  • Product training
  • Consultative selling
  • Relationship selling
  • Business development
  • Self-motivated
  • Price quoting
  • Shipment tracing
  • Sales life cycle management
  • High-impact proposal presentation
  • Account development
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Resume Overview

Companies Worked For:

  • Skf Global Inc.
  • United States Army Reserve
  • Bascotecnia Angola

School Attended

  • Grand Canyon University
  • Grantham University
  • Northwood University

Job Titles Held:

  • Key Account Manager
  • Linguistic/Wheel Vehicle Mechanic
  • Account Manager for France, Portugal, and Spain

Degrees

  • MBA , Business Administration 2021
    Bachelor of Science , Business Administration, Engineering Management Technology 2019
    Business Leadership Certificate , 2019

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