Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Successful Workforce Development Specialist/Job Developer with sound judgment, strong human resources knowledge and expertise in placing clients across diverse fields. Talented in sourcing positions and maintaining relationships with prospective employers. Adapts easily to different conditions to best serve clients' needs.

  • WIOA Knowledge and Virtual One Stop (VOS) Trained
  • CATCH-2 Database System Trained
  • Project organization
  • Policies implementation
  • Problem resolution
  • Multitasking
  • Employer matching
  • Regulatory requirements
  • Training program design
  • Program performance assessment
  • Motivational speaking
  • Training program development
09/2019 to Current
Job Developer/Employment Specialist Intercontinental Hotels Group Tomball, TX,
  • Provide employment services to the Temporary Assistant for Needy Families (TANF) to help them understand and overcome personal, social, or behavioral barriers affecting their career goals.
  • Successfully orchestrate and executed Virtual Workshops and Hiring & Informational Event during the pandemic.
  • Conducting one-on-one customer interviews to assess customer skills, abilities, aptitudes, experiences, qualifications, and job interests.
  • Communicate services and resources to participates in setting up and staffing recruitment booths at college and university career fairs, recruitment events sponsored by professional organizations, affinity groups, and veterans’ groups, for the purpose of presenting the agency as an employer of choice.
  • Manage CATCH-2 data information systems on client's work history and career background, experience, and interest.
  • Specialize in working with the Returning Citizen Population in developing a structured job search job readiness strategy that integrates an optimal mix of pre-employment activity for advancement into permanent career employment.
  • Coordinates with the District of Columbia agencies to assist clients with barriers to program engagement and make appropriate referrals.
  • Strong knowledge of full-cycle recruitment and selection plans using best practices to attract and retain diverse, experienced candidates.
  • Collaborate and advise on talent and recruitment strategies in order to enhance employers workforce.
  • Communicate easily with people of diverse backgrounds to meet unique employment needs.
02/2017 to 05/2019
Workforce Development Specialist/Program Support Assistant DC DEPARTMENT OF EMPLOYMENT SERVICES City, STATE,
  • Developed and maintained a relationship with DOES approved Training Providers for "Workforce Wednesday" Training Providers' Showcase.
  • Ensured all Individual Training packages were completed accurately, submitted in a timely manner and ensure procedures are properly aligned with DOES policies and applicable laws and regulations.
  • Assisted participants with resume writing, interview preparations, and assist clients with their technology needs in the resource center.
  • Instructed computer competencies course in the absence of the center's facilitator.
  • Overseen, managed, monitored office supplies inventory for American Job Centers while maintaining an allocated budget.
  • Created a better digital filing system, improved data access and handling.
  • Maintained working relationships and build productive partnerships with internal and external stakeholders.
12/1998 to 07/2012
  • An extraordinary 2.3 million square-foot convention and meeting facility is equipped to handle events of all sizes from small groups and break-out meetings for 500 to 42,000 attendees, Charged with all catering sales and marketing functions for $150 million convention center.
  • Hired, trained, and managed sales team.
  • Developed and implemented marketing budget.
  • Created sales and marketing strategies including development of collateral materials and seminar presentations.
  • Increased revenue by 30% within one (1) year.
  • Consistently exceeded budget in projected revenues and profit margins.
  • Managed sales team including setting goals, providing incentives, and evaluating employee performance.
  • Negotiated contracts with clients and representatives for catered events.
  • Created and presented menus for a wide range of special events.
  • Invigorated the sales team and developed long-term sales contracts for sustained, reliable revenue.
  • Planned and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies.
  • Directed administrative details, such as financial operations, dissemination of promotional materials, and responses to inquiries.
Education and Training
Expected in
Bachelor of Science: Business Administration
Morehouse College - Atlanta, GA
  • Lifetime Member - Kappa Alpha Psi Fraternity, Inc.
  • National Association of Workforce Development Professionals
  • ServSafe Certification, Food Sanitation Practices - Expiration: November XXX1
  • Comprehensive Adult Assessment Systems (CASAS) - Proctor Test Administrator.
  • CPR/First Aid Certification – Expiration: August XXX2

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School Attended

  • Morehouse College

Job Titles Held:

  • Job Developer/Employment Specialist
  • Workforce Development Specialist/Program Support Assistant
  • Director of Sales and Marketing


  • Bachelor of Science

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