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Insurance Sales Agent Resume Example

Resume Score: 80%

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INSURANCE SALES AGENT
Skills
  • Problem resolution
  • Regulatory Compliance
  • Business operations
  • Team management
  • Communications
  • Organization
  • Strong work ethic
  • Customer satisfaction
  • Customer assistance
  • Customer service
  • Answering customer questions
  • Manual labor experience
  • Collaborative mindset
Additional Information

I have been a volunteer at hospitals since the age of 14. Working in the medical field is a goal of mine and by volunteering at a hospital I am able to both help people and gain valuable experience in the field. I have over 700 combined hours and I hope to get many more!

Professional Summary

Goal-oriented worker with outstanding knowledge of job organization and resolving customer issues. Proven history of increasing productivity and customer satisfaction with great phone skills and computer talents. Committed to best-in-class customer service and maintaining professionalism and quality work.

Work History
Insurance Sales Agent, 05/2020 to Current
American Income Life - West Palm Beach, FL
  • Developed team communications and information for virtual meetings.
  • Worked with customers to understand needs and provide exceptional service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved technical problems, improved operations and provided exceptional client support.
  • Handled 200 calls per day to address customer inquiries and concerns.
Kennel Technician Supervisor, 02/2020 to 04/2020
Big Dog Ranch Rescue - Loxahatchee Groves, FL
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Cleaned and sanitized animal areas, including managing laundry and collecting waste.
  • Maintained clean and organized boarding areas to promote animal well-being.
  • Worked 10 to 12-hour shifts with oversight of 70 animals in kennels or holding pens.
  • Thorough documentation of every animal's behavior, health, and diet.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Inshop Worker, 05/2019 to 08/2019
Quain Enterprises - Pembroke Pines, FL
  • Worked with all customers to understand needs and provide exceptional service.
  • Increased customer satisfaction by resolving any food or payment related issues.
  • Handled 50 calls per day to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
  • Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
  • Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
  • Operated and maintained food and drink equipment and cash register properly and safely to prevent costly malfunctions.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Education
Bachelor of Science: : Biomedical Sciences, Expected in 05/2022University of Central Florida - Orlando, FL
Certifications
  • First Aid/CPR Certified
  • Adobe Premier Pro Certified
Hobbies

I grew up watching and playing soccer in Colombia and it's something I've kept for my entire life. I love to cook and I'm always looking for new recipes and cultures to try, as I'm very open to new ideas especially regarding food. I'm a bit of a "tinkerer": if something is broken I take it apart and try to fix it no matter how complicated it is. I've fixed everything from portable fans to thermostats just with some google searches and critical thinking. When I feel like winding down I'll pick up a good book and read or even try to write some pieces of my own.

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Resume Overview

Companies Worked For:

  • American Income Life
  • Big Dog Ranch Rescue
  • Quain Enterprises

School Attended

  • University of Central Florida

Job Titles Held:

  • Insurance Sales Agent
  • Kennel Technician Supervisor
  • Inshop Worker

Degrees

  • Bachelor of Science : : Biomedical Sciences , Expected in 05/2022

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