I have experience in integrating several treatment facilities into utilizing one medical management system. This system enabled each facility to streamline necessary communication between both treatment facility, and billing company. This saved the facilities time and left little room for tasks to be unaddressed. Organizational Leadership- Ability to take a project from inception into completion. I am able to recognize each team member's strengths and delegate tasks accordingly. Customer Relations- I always ensure the patient's needs come first. My ability to adapt to different social situations allows me to be sensitive and understanding as each patient is going through a trying time, both physically and emotionally. Rules and Regulation Compliance- Being involved in the new facility start up process has required me to become very familiar with the importance of proper research of rules and regulation. Employee Training- Efficiently training employees is one of the most important tasks of any department manager. During my tenure as Insurance Coordinator for Life Solutions, I was able to train several departments on how to properly communicate with each other via a new medical management system. Time Management- Ability to manage several tasks at once while maintaining organization and composure.
LIFE SOLUTIONSBATTLE CREEK, MIInsurance Coordinator01/2009 to 01/2015
During my work for Life Solutions, I went to two conferences per year (Naples and Cape Cod) that reviewed substance abuse industry updates.
I was sent to take notes, and present them to Executive Staff once I returned.
Once notes were reviewed, I would implement any changes approved by CEO.
Administrative Office for five drug and alcohol rehabilitation facilities in Michigan and Indiana.
Directly Serving the CEO, please view the following responsibilities: Responsible for monitoring insurance payments and authorizations for all patients; development of tables and spreadsheets for account monitoring purposes; initial contact with patients for insurance contract completion; development and implementation of policy and procedure; employee training; benefit verification and overall management of the Insurance Department.
Independent Administrative work For a company updating Quick Books, and assisting in tax preparation.
Independent Research work For a company starting up a new substance abuse rehabilitation facility researching billing companies for the rehab.
I developed specific questions to ask each company, called and spoke with each company, and typed up a summary of each response to assist in their decision making process.
Accomplishments: After one year of working for the company, was promoted to a management position.
Went from working alone to growing with the company and leading a team of five employees.
Independently developed an in-house benefit verification department, saving the company approximately $10,000.00 per month in payments for this service to a third party.
Master of Science:Management, Strategy and Leadership2016MICHIGAN STATE UNIVERSITY, Lansing, MIManagement, Strategy and Leadership During my graduate studies I took several courses that stood out to me. Talent Management and Development This course educated me on things like; having the right amount of employees, increasing overall workplace productivity, and properly engaging and developing your employees just to name a few. Leading Strategic Change This course taught me a lot about the importance of the functions of management: planning, organizing, directing and controlling. This course also taught me how to effectively lead change. Leadership and Team Management This course focused on setting goals, being a supportive leader, planning for change and leading the change process, and giving motivational feedback to employees. Creating an Ethical Organization One of my favorite courses at MSU. The main takeaways for me were analyzing and resolving ethical dilemmas, and the steps to take in order to make an ethical decision. Analyzing your Organization This course was graded based solely on a project I completed and put into place at Life Solutions. In brief, the project I chose was to integrate all rehabilitation facilities into utilizing one medical management system that our third party biller was also able to view. This new software made the transfer of information seamless between each facility and the medical billing company.
Bachelor of Arts:Marketing Management2010OLIVET COLLEGE, Olivet, MIMarketing Management During my undergraduate studies, I was a part of Phi Beta Lambda, Future Business Leaders of America. This seminar addressed aspects of interviewing, team building and fundraising.
Associate of Arts2008KELLOGG COMMUNITY COLLEGE, Battle Creek, MI
employee training, fundraising, medical billing, medical management, take notes, Quick Books, rehabilitation, spreadsheets, tax preparation