Ambitious manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
ā¢ Plan and implement practices to teach and enhance skills
ā¢ Cooperate with Athletic Director to ensure program development and proper implementation of school rules and guidelines
ā¢ Educate team (boys and girls) and students (Middle School to High School) on proper mechanics for basketball and soccer
ā¢ Build relationships to enhance team and individual performance
ā¢ Increased team participation 10% year over year
ā¢ Applied visualization techniques to enhance the whole body connection, which differentiated my classes from that of others within the industry
ā¢ Planned personal exercise programs
ā¢ Taught students on fitness safety and proper form
ā¢ Provided a quality fitness class to participants in accordance with their training and weight loss goals
ā¢ Lead and motivated clients with a positive attitude
ā¢ Managed sessions and classes within given timeframes
ā¢ Maintained an active client base
ā¢ Prepare, develop and market various seminars. Teaching methodologies appropriate for the specific course and content
ā¢ Responsible for marketing CIACās core products to a broad range of customers
ā¢ Build strong working relationships with prospects within the marketplace
ā¢ Develop in-depth understanding of prospects financial position in order to provide innovative and workable product and service alternatives
ā¢ Work in a team environment to accomplish goals
ā¢ Responsible for strategicical and managerial ideas and operational concepts
ā¢ Monitor/Purchase up to $ 1,200,000 media per month: strong negotiation of 4 % discount
ā¢ Coordinate media recordings, report/analyze conversion ratings and profitability; provided overall cost savings of 7.2%
ā¢ Accountable for confidential and time sensitive material concerning future aspects and profitability of the organization
ā¢ Negotiate contracts, anticipate needs, take initiative, offer assistance, and act in a professional manner that resolves the issue efficiently and effectively
ā¢ Collaborated with internal IT department and external Merchant representatives in developing new database to collect monies on expired and over-limit credit card accounts
ā¢ Headed department to answer an average of three hundred customer returns/refunds in a day. Improving customer service efficiency by 38 % and customer return time by 3.5 weeks
ā¢ Performed duties to retain customers who wanted to cancel their accounts, increasing account retention by 6%.
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