Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Office Manager & Insurance Agent with strength in managing multiple projects simultaneously and fostering cohesive staff. Experienced Office Management and Administration Professional with 20+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Driven Insurance Agent with 25 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

  • Quality Assurance
  • Decision Making
  • Schedule Coordination
  • Report Preparation and Analysis
  • Staff Development and Training
  • Team Building
  • Coaching and Mentoring
  • Team Management and Supervision
  • Complex Problem Solving
  • Microsoft Office Suite
  • Handling Customer Complaints
  • Contracts and Vendor Agreements
  • Diligent Follow Through
  • Delegation and Work Assignment
  • Inventory Oversight
  • Verbal and Written Communication
  • Data Analysis and Modeling
  • Customer Service Management
Work History
Toll BrothersAbingdon, MD,
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Adhered to established guidelines to increase profits
  • Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated special projects and managed schedules.
  • Met challenging quotas for productivity and accuracy of work.
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted [Company] products and services using upselling and other sales strategies.
  • Extremely knowledgeable of company insurance products and services to advise customers on appropriate choices.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
ACCOUNTANT, 03/2002 to 01/2006
Bd (Becton, Dickinson And Company)Lubbock, TX,
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Trained new employees on accounting principles and company procedures.
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
PROCUREMENT MANAGER, 04/1998 to 01/2002
  • Reduced corporate expenses by driving cost-effective vendor and supplier purchases.
  • Performed monthly reconciliation of open purchasing orders.
  • Devised and executed annual purchasing plans and contracts
  • Implemented policies to reduce cost and eliminate waste.
  • Oversaw budget and all purchasing needs for training of students.
  • Purchased new products and oversaw inventory stocking and availability.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Sourced vendors, built relationships and negotiated prices.
High School Diploma: , Expected in
: GENERAL, Expected in
Arizona Western College - Yuma, AZ
  • Licensed Property & Casualty Insurance Producer
  • Licensed Life & Health/Accident Insurance Producer

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  • Arizona Western College

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  • High School Diploma

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