insurance agent resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2019 to Current
Insurance Agent American National Insurance Company Wildwood, PA,
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Continually improved office operations by maintaining records, tracking data and promoting internal communications.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
09/2017 to Current
Nurse Technician Psc Point Pleasant Dublin, PA,
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Adhered to operating and safety procedures during cleaning, disinfecting and sterilizing endoscopes and equipment.
  • Cleaned and maintained recovery rooms in alignment with schedules.
  • Transported and helped patients prior to and following procedures.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
08/2016 to Current
Administrator The Kemtah Group Hollis, NH,
  • Managed all business files, documentation and databases to keep records secure, accurate and current.
  • Successfully planned and executed corporate meetings, Christmas parties and special events for over 40 employees.
  • Provided strong attention to detail, exemplary customer service and team-player attitude.
  • Organized activities to reward employees and provide motivation and improve efficiency.
  • Sorted and distributed mail and packages, prepared deliveries and orchestrated timely responses on behalf of senior personnel.
  • Used variety of software including spreadsheets and databases to support communications and scheduling.
07/2008 to 09/2017
Residential Aide Central Maine Medical Center Naples, ME,
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Cleaned and organized patients' living quarters.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Read and recorded temperature, pulse and respiration.
  • Reported concerns to house manager to maintain optimal care for all client needs.
  • Laundered clothing and bedding and changed linens 3 times per week and as needed to prevent spread of infection.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Shopped for groceries
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Kept detailed records of patient care, medication administration and changes in health or other conditions.
  • Coordinated travel arrangements and accommodations on behalf of clients.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Assisted patients with bladder and bowel needs by helping to restroom.
  • Cleaned houses and living spaces, ran errands and cooked meals for patients daily.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Coordinated and planned special projects at clients' homes.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Led physical therapy activities to help patients regain range of motion, build muscle and heal injuries.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Assisted Traumatic Brain injured patients with daily activities, closely monitoring conditions and safety.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Organized personal and professional calendars.
Education and Training
Expected in to to
: General Studies
Montcalm Community College - Stanton, MI,

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Resume Overview

School Attended

  • Montcalm Community College

Job Titles Held:

  • Insurance Agent
  • Nurse Technician
  • Administrator
  • Residential Aide


  • Some College (No Degree)

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