I have a passion in everything that I do. I am very goal-oriented and dedicated to high levels of customer
satisfaction and meeting aggressive business goals. Any task tossed my way will be
taken with stride.
Highlights
Client relations expert
Customer advocate
Complaint handling and resolution
Retirement planning
Long-term care expert
Cold calling
Experience
09/2014 to 06/2015
Insurance AgentAaa Mid-Atlantic – Holland, OH,
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Processed applications, payments, corrections, endorsements and cancellations.
Called over 50 warm leads each week to expand client base.
Developed, implemented and monitored new underwriting guidelines for the agency.
Promoted agency products to customers in person, on the telephone and in writing.
Compiled coverage and rating information in an accessible format.
Upsold agency products and services, leading to $100,000 in annual sales.
Prepared necessary paperwork to process insurance sales and renewals.
Submitted up-to-date activity and production logs to agency management for review.
Pursued continuing education and training programs to continue professional development.
Followed up with potential clients regarding online information requests.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Called a large number of lapsed customers each week to inquire about continuing needs.
Coded claims forms and mediated disputes between carriers and clients.
Promoted client retention through high-quality service and follow through.
07/2013 to 08/2014
Retail Sales AssociateStaples – Acton, MA,
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Prepare merchandise for purchase or rental.
Inventory stock and requisition NEW STOCK.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Bag or package purchases, and wrap gifts.
Clean shelves, counters, and tables.
02/2014 to 07/2014
Front Desk ReceptionistAledade – Ruston, LA,
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Schedule appointments and maintain and update appointment calendars.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribut.
04/2012 to 02/2013
Retail Sales Associate – , ,
Greet customers and ascertain what each customer wants or needs.
Augusta, GA Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Prepare sales slips or sales contracts.
Help customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Demonstrate use or operation of merchandise.
Estimate and quote trade-in allowances.
Place special orders or call other stores to find desired items.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and.
Education
Expected in May 2012
High School Diploma: Business Harlem High School - Harlem, GA GPA: Business
Expected in Dec 2015
High School Diploma: Dental Augusta Technical College - Augusta, GA GPA: GPA: 5 Dental GPA: 5
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
