LiveCareer-Resume

insurance agent resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Caring and skilled Executive Director, with deep understanding of community resources, passionate about positively impacting programs and helping participants by providing expert support. Familiar with homelessness, addiction recovery, and outreach and always looking for ways to improve operations and personalize assistance with a well-organized, detail-oriented, and conscientious approach.

Skills
  • Recovery guidance
  • Mental health services
  • Leadership skills
  • Outreach Initiatives
  • Fundraising Events
  • Data Entry
  • Computer Skills
  • Operations Support
  • Community Service
  • MS Office
  • Volunteer Recruitment
  • Community Organization
  • Hiring and Onboarding
  • Needs Assessment
  • Board Oversight
  • Integrity and Transparency
  • Accounts Payable and Accounts Receivable
  • Grant Submissions
  • Telephone Etiquette
Work History
Certified Peer Support Specialist, 07/2022 to Current
BankwestOnida, SD,
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
Insurance Agent, 11/2015 to Current
Amita HealthLebanon, TN,
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
Executive Director, 01/2017 to 08/2021
Penn National GamingBangor, ME,
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
  • Attended events to develop professional network of potential donors.
  • Raised approximately $85000 in funds during 3 months for building purchase.
  • Provided exceptional counseling, case management, education and job training to diverse client base.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
  • Increased customer engagement through social media.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Established working relationships with clients by organizing various events.
  • Coordinated with participating vendors during event planning.
Assistant General Manager, 08/2010 to 01/2012
Seminole GamingDavie, FL,
  • Developed departmental objectives, work schedules, budgets, and policies
  • Updated team members about changes in hotel products, services, pricing, and policies
  • Resolved service-related problems in timely manner
  • Trained staff on operating procedures and company services
  • Managed work flow to exceed quality service goals bringing property from flagged red zone to green zone in under 6 months.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Casino Host, 05/2005 to 08/2010
Company NameCity, State,
  • Planned and directed off-property promotional events to attract guests to casino
  • Resolved guest complaints quickly, effectively and tactfully
  • Retained premium slot and table players through exceptional customer service
  • Cultivated and managed relationships with key clients, vendors and community partners
  • Devised email strategies, including segmenting strategies, welcome email auto responders and training drip campaigns.
  • Handled 100 calls per day to address customer inquiries and concerns
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
Education
Bachelor of Science: Criminal Justice -Human Relations , Expected in 01/2024 to Colorado Technical University - Colorado Springs, CO
GPA:
  • Member of Lambda Alpha Epsilon
Associate of Arts: Hospitality Business Management, Expected in 2007 to Mississippi Gulf Coast Community College - Jefferson Davis Campus - Gulfport, MS
GPA:
GPA: 4.0
Awards
  • Recognized in 2018,19,20,and 21 by AARP for outstanding service to the community.
  • Named in 2020, 2021, 2022 by Gulf Coast Women's Magazine as one of the top 100 Successful Women to know
  • Nominated in 2020,2021, and 2022 by Success Women's Conference as a Top Influencer.
  • 2022 Finalist for Power Up Summit Award
  • 2021 One Coast Award nominee
  • Great NonProfit Award
  • Deans List at Colorado Tech
Certifications
  • Licensed Insurance Agent -
  • Licensed Cosmetologist
  • Certified in Nonprofit Management
  • Peer Support Specialist
,
Affiliations
  • Wish Granter for Make a Wish Foundation
  • Jubilee Havens Board Secretary/Event Coordinator
  • Chamber of Commerce Ambassador
  • Certified Peer Support Specialist

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Resume Overview

School Attended

  • Colorado Technical University
  • Mississippi Gulf Coast Community College - Jefferson Davis Campus

Job Titles Held:

  • Certified Peer Support Specialist
  • Insurance Agent
  • Executive Director
  • Assistant General Manager
  • Casino Host

Degrees

  • Bachelor of Science
  • Associate of Arts

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