Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Seasoned professional whose honesty and integrity provide for effective management/leadership and optimal business relationships.
Motivated to provide superior customer service.
Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks with complex problem solving skills.
Dependable, responsible contributor committed to excellence and success.
Highlights
Client relations expert
Active Property and Casualty Insurance License with the Wisconsin Department of Insurance
Complaint handling and resolution
Excellent communication skills
Complex problem solver
Organized
Thrives under pressure
Insurance claims processing
Keen eye for detail
Excellent attendance record
CPT Coding
8 years of supervisory experience
Inventory control
Experience
04/2013 to 06/2015Insurance AgentAssured Partners | Bellevue, KY,
Provide service to clients' changing insurance needs.
Determine clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Obtain underwriting approval by completing application for coverage.
Billing and Accounts Receivable
Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs.
Provide continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
06/2011 to 06/2015Merchandising and Pricing AssociateInfinisource | Tampa, FL,
Responsible for providing excellent customer service.
Executing marketing-related requirements, such as ad set-up and takedown, promotional set-up, and replenishment of promotional merchandise.
Assist in executing visual programs and creating visually compelling merchandise displays, fixtures and store layouts.
Performs promotional ad setup and take down without error or omission.
Performs accurate count updates and inventory adjustments.
Prints, sorts, and sets non-promotional, promotional, and seasonal signing, including store-wide and event signing.
09/2003 to 03/2013Supervisor, Quality AssuraceWPS Health Insurance | City, STATE,
Accomplished Quality Assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; supporting career development activities; enforcing policies and procedures.
Human Resources issues are raised to the Director in a timely manner to avoid inefficiencies within the group.
Achieved Quality Assurance operational objectives by monitoring and assigning day-to-day activities, identifying and addressing gaps and problems; completing audits; implementing change and providing regular feedback to the Director and stakeholders regarding system performance and issues.
Performed the project management function for the group communicating issues and reporting project progress.
Performed gap analysis through regular audits of Quality Systems and proposes plans to the Director to close gaps with the aim to continually improving the performance of Quality System to meet recognized industry standards.
Host regulatory and client audits, and assumed responsibility for ensuring corrective actions are completed in a timely manner.
Worked closely with the departmental managers to ensure staff are working in compliance with internal policies and procedures and external client expectations.
Updated job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Met weekly with the Director to track and set team priorities, and address issues and problems.
Oversaw the day to day running of the group, monitoring and assigning tasks to meet the needs client's claims.
Ran weekly team meetings and prepare minutes for distribution to stakeholders.
07/1993 to 05/2003Administrative Assistant/Sales CoordinatorHammerBlow Corporation | City, STATE,
Provided direct support to the Sales Managers in the ongoing development of existing and prospective customers to ensure that the department is able to meet its growth targets.
Represented company in a positive and professional manner.
Worked with all personnel and outside contacts to satisfy clients and achieve company goals.
Conducted ongoing customer needs, analysis, and research of customer requirements.
Assisted in completing sales projects including proposals and marketing.
Identified areas of improvement in the company and assist in creating and implementing solutions.
Maintained workflow by studying methods; implementing cost reductions; and developing reporting procedures. Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Education
Expected in 1981Diploma | Gen EdsTigerton High School, Tigerton, WIGPA:
LICENSES
Property & Causality License 02 / 2015
Summitt Schools
Appleton Wi
Skills
Over 25 years of exceptional customer service experience.
8 years of supervisory skills in quality assurance.
8 years of interviewing, hiring and coaching staff..
12 years of working in the insurance industry.
25 years of answering multi-line switchboards.
7 years of scheduling of appointments and meetings
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