Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Multi-talented Content Writer well-versed in research, writing and editing wide range of content. Comfortable working with little oversight to write interesting, clean and clear copy. Skilled in content management systems, online content publishing software and SEO. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Adept at adapting to different musical styles and pieces with ease. Resourceful and detail-oriented with a superior work ethic and extensive musical background.
Skills
Project planning
Data management
Flexible
Friendly, positive attitude
Customer service
Problem resolution
Active listening
MS Office
Troubleshooting
Client retention
Policy adjustment knowledge
Cross-selling and upselling
Client account management
Team collaboration
Mediation and advocacy talent
Differentiated learning techniques
Analytical decision making
Tutoring and coaching
Interdisciplinary teaching
Fact-checking
Investigation ability
Improvisation
Media operations understanding
Story development skill
Interviewing strength
Computer skills
Conflict resolution
Working collaboratively
Leadership
Collaboration
Training & Development
Organizational skills
Compiling statistics
Source building
Content meetings
Writing stories
Quality controls
Fact-checking skills
Conversation recording
Knowledge of synaptic language
Good eye for detail
Interviewing skills
Editing skills
Spelling mastery
Managing site-wide content
Design processes
Story summaries
Project management
Verifying dates
Developing community relationships
Proofreading submissions
Story shaping
Impeccable grasp of grammar
Social media updates
Organizing media resources
Customer experiences
Verbal and written communication
Order processing
Timely order fulfillment
Smooth delivery process
Order monitoring
Upselling and cross-selling
POS systems
Business development
Payment processing
Product knowledge
Certified Service Representative
Salesmanship
Team member motivation
Food safety and sanitation
Merchandising proficiency
Opening and closing procedures
Effective customer upselling
Staff training and motivation
Stock management
Processing payments
Materials Management
One-to-One Instruction
Teacher Support
Class Monitoring
Classroom Organization
Maintaining safe environments
Differentiated instruction
Excel
Standardized testing
Behavior modeling
Stress management
Proofreading
Technical writing
AP Style
Website copy
Grammar skills
Contract negotiation
Content development
Excellent interpersonal communications
Social media proficiency
Copywriting, editing, and review
Legal documentation and reporting
Order and request filing
[Type] law familiarity
MS Office proficient
Office management
Knowledge of copyright law
Document control support
Customer relationship management
Legal research and writing
Case management
Troubleshooting complex problems
Conflict mediation
Database management
Cross-functional communication
Music editing
Musical composition
Studio recordings
Musical arrangements understanding
Ministry experience
Work ethic
Confidence
Street performance background
Expressive
Solo performances
Education and Training
Maricopa Community Colleges - Glendale Community CollegeGlendale, AZExpected in 05/2011 ā āAssociate of Arts:Political Science - GPA:
Pursuing second AA in Music with focus on Vocal Performance
University of ArizonaTucson, AZExpected in ā āBachelor of Arts:Political Science And Government - GPA:
with Double Major in Creative Writing
Grand Canyon UniversityPhoenix, AZExpected in ā āBachelor of Arts:Legal Studies - GPA:
Pima Community CollegeTucson, AZExpected in ā āAssociate of Arts:American Indian Studies - GPA:
Colorado Christian UniversityDenver, COExpected in ā āBachelor of Arts:Biblical Studies - GPA:
Experience
Midcountry Bank - Insurance Agent Bloomington, MN, -
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Received underwriting approvals after accurately completing applications for insurance coverage.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Generated new leads and identified potential clients by using successful direct marketing strategies.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Improved office operations continually by maintaining records, tracking data and promoting internal communications.
Provided quick turnaround time when customers called with questions, usually within [Number] hours.
Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
Exceeded team goals by partnering with staff to share and implement best practices.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Diligently filed and followed up on third party claims.
Increased data collection accuracy by recording client account information with zero discrepancies.
Airbus Helicopter - Customer Order Specialist Stockholm, ME, -
Supervised customer orders and delivered regular status updates.
Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
Provided high level of dedicated assistance to customers by helping place orders on company's website.
Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
Developed positive relationships with various stakeholders, including company personnel, vendors, customers and shipping organizations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
Documented conversations with customers to track requests, problems and solutions.
Reviewed customer account information to determine current issues and potential solutions.
Gave customers quotes based on potential sales.
Negotiated prices and sales contracts.
Built and deepened relationships with account representatives to support long-term company objectives.
Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
Shared detailed information regarding options to help customers make decisions.
Consulted with customers regarding needs and addressed concerns.
Processed customer account changes with proprietary software.
Aedd - Teacher's Aide Beebe, AR, -
Assisted instructional staff with implementing lessons and activities for full classes and small groups.
Supported classroom teachers by managing files, preparing materials and updating records.
Supervised children on field trips to maintain safety and foster cultural learning experiences.
Sorted and shelved books to help manage materials and free up teachers for more important work.
Assisted in developing programs and activities to drive improvements in students' academics.
Operated binders, sorters, folders, collators and other office equipment to facilitate administrative functions.
Kept audio-visual supplies and equipment organized and ready for classroom use.
Coded data for electronic processing and manually entered paperwork to improve security and compliance.
Supervised children and participated with children in activities.
Established positive relationships with students, parents, fellow teachers and school administrators.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Provided one-on-one assistance and tutoring to students requiring additional help.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Helped students master learning concepts through one-on-one and small group tutoring.
Assisted teachers with lesson preparation and curriculum implementation.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Distributed classroom materials, pencils, paper and art materials.
Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Supervised students and maintained security throughout school buildings and on field trips.
Wiped down desks and gave students hand sanitizer to avoid germ spread.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
Fulfilled multiple duties, including tutoring basic skills and grading homework and exams.
Conducted special assessments and tutoring sessions to support individual student needs.
Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Educated students, maximized learning capabilities and sharpened classroom interest through effective instructional techniques.
Assisted in development screenings to measure students' motor, language, and emotional skills.
Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
Helped students take advantage of other available subject matter and study resources.
Distributed and collected tests and homework to collate and prepare for grading.
Arranged and led academic and study activities for students.
Retained interest and maximized receptive learning by educating students utilizing instructional techniques and hands-on curriculum.
Delivered instructor support by assisting with curriculum development, administering tests and grading papers.
Introduced new learning techniques to improve student comprehension.
University Of Arizona - Manuscript Editor City, STATE, -
Analyzed content for spelling and grammatical errors to maintain logic and clarity.
Adhered to [Type] style guidelines for content and line editing changes.
Collaborated with writers to develop, strengthen and maintain individual voice and hone unique writing style.
Wrote interesting, eye-catching story headlines and summaries.
Edited, rewrote and prepared [Number] pieces per week by adjusting reading level to make understanding articles easier and more interesting.
Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback.
Published pieces online and promoted through social media sites such as [Type] and [Type].
Decided readiness of [Type] pieces for publication and approved final versions.
Verified facts in written pieces using reference sources and scholarly articles.
Developed wide range of relationships with government agencies, business and community leaders to stay on top of breaking news.
The Daily Wildcat - Field Reporter City, STATE, -
Researched various topics to develop insightful and fact-based news stories.
Wrote and finalized [Number] news stories each day.
Created tightly written news stories crafted from reliable sources.
Determined focus of news by staying on top of local, national and international events.
Cultivated relationships with sources and key figures in local area to reliably produce top-notch news coverage.
Met deadlines with reliable, in-depth news coverage.
Completed in-depth research and interviews in subjects to develop comprehensive stories.
Collaborated with reporters and news directors to achieve [Result].
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Self-employeed - Homeschool Educator City, STATE, -
Observed students for specific learning styles and planned activities to maximize learning.
Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
Developed lesson plans based on student strengths and weaknesses.
Maintained order and discipline with creative strategies focused on keeping young children occupied and entertained during important lessons.
Delivered effective education based on sound principles and clear objectives.
Supported digital online delivery of lessons and materials in home-based environment.
Implemented strategies to incorporate movement and exercise for children's' well-being.
Implemented assistive technologies for struggling learners.
Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
Built and strengthened positive relationships with students, parents and teaching staff.
Remained calm and patient in student interactions to support individual growth and development.
Provided positive and welcoming experience when collaborating with adults and children.
Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Motivated students to be more engaged in classes through applying positive reinforcement techniques.
Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
Created lesson plans and chose supporting materials to promote positive learning experiences.
Planned and implemented lessons using variety of teaching strategies to meet diverse student needs.
Mentored students needing extra assistance in understanding lessons or concepts.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Maintained quiet, safe classroom to enable students to learn in conducive environment.
Worked outside normal hours to be available to answer parent and student questions.
Researched new teaching tools and resources to use in classroom.
Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
Observed fellow educators in classroom to learn new teaching techniques.
Implemented assessment tools to evaluate student progress and identify weak points.
Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
Tutored children individually and in small groups to help with difficult subjects.
Closely monitored and recorded student progress to create detailed learning plans for struggling students.
Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Participated in educational workshops to learn new techniques to bolster student participation in class.
Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Collaborated with other teachers and staff members to provide best-in-class educational opportunities for over [Number] students.
Interacted with parents, teachers and [Job title]s to maintain productive communication throughout program participation.
Established and enforced rules for behavior and procedures for maintaining order among class of [Number] students.
Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Met with parents and guardians to discuss students' progress and areas requiring improvement.
Met with parents to discuss students' progress and review areas requiring improvement.
Tested students' comprehension of subject matter through quizzes, tests and projects.
Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Taught [Area of study] to diverse class of [Number] students.
Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Created positive learning atmosphere by incorporating [Type] items into classroom.
Received recognition for contributions to innovative concepts in classroom instruction.
Tutored [Number] students per week before and after school to enhance knowledge and abilities.
Designed compelling lesson plans focused on literature and writing learning goals for [Type] level classes.
Taught primary grade level children of diverse cultural and academic backgrounds and assisted children in scoring [Number]% on state tests.
Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
Taught [Type] students how to improve grasp of material and test performance.
Assessed students' understanding of subject matter through examinations and in-depth essay writing.
Designed lesson plans for [Number] grade students to increase interest in [Area of expertise] classes.
Instructed students in complex concepts by using easy-to-understand terms and repetitive [Type] exercises.
Used various methods, including [Type] and [Type] to teach students with different learning abilities.
Engaged students through [Technique] and [Technique], increasing classroom interaction in [Type] course work.
Used [Technique] and [Type] materials to engage students during class lectures.
Evaluated students on [Timeframe] basis and adjusted lessons accordingly to incorporate improvements.
Prepared and graded [Timeframe] subject tests for students.
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Resume Overview
School Attended
Maricopa Community Colleges - Glendale Community College