Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Talented restaurant professional with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer need. Diligent trainer and mentor with exceptional management abilities and results-driven approach. I have trained over 300+ employees as a trainer. Opened 7 restaurants, over the course of 10 years. Was the Director of Training at my last Restaurant.

Skills
  • Client needs analysis
  • Business Planning
  • Financial Management
  • Verbal and Written Communication
  • Sales and Marketing
  • Staff Management
  • Guest Relations Management
  • Team member training
  • Employee Mentoring
Work History
Insurance Agent, 07/2020 to Current
National GeneralHillsboro, OR,
  • Built relationships with clients through active listening and [Skill] talents to provide excellent service.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Upsold additional products and services after identifying customer needs and requirements.
Manager, Current to 07/2020
U-HaulKaty, TX,
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Prepared and recommended long-range plans for development of department personnel.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided tema members to maintain high productivity and performance metrics.
  • Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows to meet and daily demand
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
Sommelier, Current to Current
ChicaMiami, FL,
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Directed teams to keep workstations clean and neat for professional customer appeal.
  • Set up wine tastings to bring in business and promote special offerings.
  • Implemented new promotional strategies, dramatically increasing business over 01/2005 to 02/2016.
  • Coordinated wine selection and restocking for cellar with over 1300 bottles.
  • Promoted special wine menu for holidays including Thanksgiving and Christmas to complement chef's dinner specialties.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Represented establishment professionally with all guests and earned consistent repeat and referral business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Trained incoming staff on restaurant practices and procedures.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Restaurant Training Manager, Current to Current
Del Frisco's Double EagleCity, STATE,
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Conducted training courses and prepared videos for long-term use.
  • Managed new employee orientation training process for more than 25 employees each year.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Planned corporate annual summer and holiday events, including team building-based training initiatives.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Directed training programs and development paths for managers and supervisors.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Created in-depth training manual for all employees.
Education
: , Expected in
Southern Methodist University - Dallas, TX
GPA:
High School Diploma: , Expected in 05/1999
Jesuit College Prepratory of Dallas - Dallas,
GPA:

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Resume Overview

School Attended

  • Southern Methodist University
  • Jesuit College Prepratory of Dallas

Job Titles Held:

  • Insurance Agent
  • Manager
  • Sommelier
  • Restaurant Training Manager

Degrees

  • High School Diploma

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