Talented restaurant professional with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer need. Diligent trainer and mentor with exceptional management abilities and results-driven approach. I have trained over 300+ employees as a trainer. Opened 7 restaurants, over the course of 10 years. Was the Director of Training at my last Restaurant.
Skills
Client needs analysis
Business Planning
Financial Management
Verbal and Written Communication
Sales and Marketing
Staff Management
Guest Relations Management
Team member training
Employee Mentoring
Work History
Insurance Agent, 07/2020 to Current National General – Hillsboro, OR,
Built relationships with clients through active listening and [Skill] talents to provide excellent service.
Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Upsold additional products and services after identifying customer needs and requirements.
Manager, Current to 07/2020 U-Haul – Katy, TX,
Maximized performance by monitoring daily activities and mentoring team members.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Delivered feedback to decision-makers regarding employee performance and training needs.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Cross-trained existing employees to maximize team agility and performance.
Prepared and recommended long-range plans for development of department personnel.
Established and updated work schedules to account for changing staff levels and expected workloads.
Onboarded new employees, including training, mentoring and new hire documentation.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Trained and guided tema members to maintain high productivity and performance metrics.
Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows to meet and daily demand
Improved operational planning and business frameworks to enhance resource utilization and reduce waste
Sommelier, Current to Current Chica – Miami, FL,
Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Directed teams to keep workstations clean and neat for professional customer appeal.
Set up wine tastings to bring in business and promote special offerings.
Implemented new promotional strategies, dramatically increasing business over 01/2005 to 02/2016.
Coordinated wine selection and restocking for cellar with over 1300 bottles.
Promoted special wine menu for holidays including Thanksgiving and Christmas to complement chef's dinner specialties.
Organized routine and special event orders to keep adequate inventory for forecasted needs.
Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
Represented establishment professionally with all guests and earned consistent repeat and referral business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stayed up-to-date on menu changes to help customers make food choices.
Trained incoming staff on restaurant practices and procedures.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Restaurant Training Manager, Current to Current Del Frisco's Double Eagle – City, STATE,
Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Conducted orientation sessions and organized on-the-job training for new hires.
Conducted training courses and prepared videos for long-term use.
Managed new employee orientation training process for more than 25 employees each year.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Implemented new learning strategies depending upon employees' skill levels.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Reviewed and edited all training materials for accuracy and company policy compliance.
Managed all exempt employee coaching, training and performance improvement actions.
Planned corporate annual summer and holiday events, including team building-based training initiatives.
Analyzed effectiveness of training programs at all levels and recommended updates.
Trained new hires to perform cross-training exercises with experienced workers.
Researched and obtained relevant course materials to achieve training objectives.
Directed training programs and development paths for managers and supervisors.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Created in-depth training manual for all employees.
Education
: , Expected in Southern Methodist University - Dallas, TX GPA:
High School Diploma: , Expected in 05/1999 Jesuit College Prepratory of Dallas - Dallas, GPA:
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